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Site Reliability Engineer at Mirantis
Austin, TX, US

Mirantis is the leading global provider of Software and Services for OpenStack ™, a massively scalable and feature-rich Open Source Cloud Operating System. OpenStack is used by hundreds of companies, including AT&T, Cisco, HP, Internap, NASA, Dell, GE, and many more.

As a leading global provider, Mirantis offers the leading OpenStack technology platform coupled with unique, cost-effective global services delivery model founded on years of deep software engineering experience for demanding Fortune 1000 companies.

Mirantis Inc. is inviting enthusiastic Site Reliability Engineer, who will work with our Support teams to manage, maintain and develop our OpsCare environment’s.  The role has primarily a proactive focus to improve customer and tenant experience and bring the Support workload down.

Responsibilities

  • Implementation of proactive changes
    • Ownership of the Change Management process end-to-end
  • Proactive monitoring of OpsCare clouds for trends, both alerts and cases
  • Resource utilization monitoring and trend analysis
  • KB research and applying known fixes proactively
  • Continuous tuning of alarms based on workload and capacity analysis
  • Contribute with feedback to Product on dashboards & alarms
  • Documentation and SOP development to standardize as far as possible across all OpsCare clouds
  • Implement and maintain a healthy pipeline in DriveTrain for node deployment
  • Maintain CVP pipelines and keep it updated and healthy
  • Proactively maintain hardware inventory

Requirements

  • Excellent analytical and problem-solving skills
  • Linux system administration and troubleshooting skills
  • An understanding of networking concepts and protocols
  • Proven ability to adapt to new technologies and learn quickly
  • Proven ability to work effectively across corporate functions
  • Good verbal and written communication skills
  • Salt coding skills

Nice to Have

  • Administrative experience
  • Experience with OpenStack, Kubernetes, Docker & Docker Swarm
  • Experience with public cloud platforms - Google Cloud, AWS, Azure
  • Knowledge of KVM/Qemu virtualization
  • Knowledge of SaltStack configuration management
  • Knowledge of Juniper Contrail or OpenContrail
  • Proficiency in Salesforce, Jira, Confluence

We Offer

  • Work with exceptionally passionate, talented and engaging colleagues
  • High-energy atmosphere of a young open-source friendly company
  • Competitive compensation package with strong benefits plan
  • Opportunity to make a difference in the world of cloud computing
  • Flexible schedule, lots of freedom for creativity and personal growth