Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Member Success Specialist at K4Connect
Raleigh, NC, US

K4Connect creates solutions that serve and empower older adults and individuals living with disabilities, enhancing lives by integrating the latest in smart technologies into a single responsive system. Our products enable smarter living environments and healthier lives while fostering family and community engagement. At K4Connect we believe technology should be purposeful, person-centered and harmonious. 

Job Description

We are looking for a caring, focused, and passionate person who is excited about technology and how it can serve the underserved. You’ll be joining a support team built to provide our members and customers with a world-class support experience. The Member Success Specialist will be responsible for fielding inquiries and feedback by phone, email, and in-app messaging as well as teaming with Operations and other functional areas to document and resolve reported problems.

About the Position:

  • Must be very technologically literate and able to learn new concepts quickly
  • Flexibility with work responsibilities required as we scale the team over time
  • Work with Member Success Lead to build on and improve established processes and best practices allowing for team expansion over time  
  • Communicate ways in which our product and member support experience can be improved based on feedback and reported issues from members and customers
  • Think proactively about ways in which members’ and customers’ problems can be solved before they are noticed
  • Answer inquiries with a smile that can be felt through the phone or written communication and be able to interact compassionately and patiently with a clientele who will likely need time and coaching as they learn to benefit from technology that is unfamiliar to them
  • Capitalize on time not spent working inquiries by learning and generating improvements on existing processes and best practices

Qualifications

Position Requirements:

  • High school diploma or GED
  • 2+ years of call center operations or other customer-facing service experience
  • Technical savvy that allows for understanding how new, developing technologies work
  • A curiosity to know more about how things work “under the hood”
  • A people person who is well-spoken but also a great listener and problem solver
  • An excellent written communicator - brief, clear, positive, and grammatically correct
  • Someone who believes great customer support can turn a bad experience into a positive one
  • Willingness to give individual members and customers the time and attention they need and to go above and beyond when necessary
  • 1st and 2nd shift positions available – please be prepared to clarify your interest and availability for each

Other Qualifications:

  • Comfortable with working in a startup environment, with a willingness to participate beyond their core job responsibilities
  • Creative and innovative
  • Risk tolerant, willing to give ideas a try (then try again)
  • Strong personality, willing to push forward ideas, yet a team player

Additional Information

About Us:


K4Connect is a high impact, high growth, venture-backed startup on a mission to leverage technology to empower the 1.5B older adults and individuals living with disabilities to live simpler, healthier and happier lives. It all starts with our patented technology management and delivery platform, one of the most advanced in the burgeoning IoT market which delivers the latest in home automation, connected wellness, social, services and content management to those who value it the most. Our products enable smarter living environments and healthier lives while fostering family and community engagement. Learn more at www.k4connect.com.

What We Offer:

  • Health Care Options (Medical, Dental, Vision)
  • Retirement Saving Option
  • Employee Assistance Program
  • Disability Benefits
  • Employer Paid Life Insurance
  • Paid Holiday & K4Days
  • Unlimited Vacation Plan
  • Employee Lounge
  • Steady supply of snacks, coffee, and drinks

You’ll be part of a highly creative, open and fun team all passionate about making a real difference in people’s lives!

K4Connect is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and the basis of disability or any other federal, state or local protected class.