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Network Consulting Engineer - Chicago Based - (JB 1906) at Big Switch
Chicago, IL, US

Network Consulting Engineer

Job Overview:

As a member of Big Switch Networks Advance Services team, you will be part of a global

team of engineers supporting our customers remotely and/or at their premises during

product deployment and operation phases of Big Switch Networks products.  You will be

assisting with design and deployment of Data Center Networks utilizing Big Switch

Networks Products. You will also be isolating and analyzing complex networking issues

and providing solutions working with internal and customer’s teams. In this role, you

will be the single point of contact for our customers for all their service and support

needs as a subject matter expert in a high-impact and fast-paced environment. Ideal

candidates should have excellent customer relationship skills with broad and solid

networking knowledge to build a high quality and long-lasting relationship with the

customers and be the trusted technical advisory. This position requires frequent

travelling.   

Essential Functions & Responsibilities include but are not limited to:

  • Understand customer business requirements and develop architecture & design documents for the customers
  • Develop and execute Proof of Concept and/or Deployment Acceptance test plan and test reports  
  • Develop implementation guide with configuration templates and deployment plan for the customers deploying BSN products
  • Execute or assist our customer executing the deployment plan
  • Resolve complex technical issues as product expert working with Customer’s
  • Network Operation Center Engineers as well as with Big Switch Networks
  • Escalation and Development Engineers
  • Analyze and report software and hardware defects 
  • Manage customer escalations 
  • Perform code upgrade assessment for the customers and assist or execute code upgrades 
  • Provide technical direction to internal teams and customers based on customer business requirements
  • Provide training to customers on Big Switch Networks products and Technologies

Minimum Qualifications / Experience:

  • BSEE/CS combined with 8+ years of related experience or MSEE/CS combined with 6+ years of related experience
  • In depth understanding of network protocols and networking software and hardware (Required)
  • In depth understanding of hardware based router and switches (Required)
  • In depth understanding of Ethernet switching, IP forwarding, Class of service and services, firewall and access control, server load balancing as well as routing and switching protocols (Required)
  • Strong analytical skills to debug and isolate complex problems (Required)
  • Hands on experience with customer deployment and troubleshooting of L2/L3 networking products (Required)
  • Understanding of Data Center Architectures and design principles (Preferred)
  • Understanding of server virtualization (Preferred)
  • Experience with written technical documentation (Required)
  • Experience in Open Stack, Cloud stack and Vsphere/Vcenter deployments (Preferred)
  • Experience in using network testing equipment (Preferred)
  • Experience in Unix operating system (Required)
  • Experience in scripting (Preferred)
  • Excellent communication skills
  • Self-starter, proactive and must be able to handle multiple tasks

Working Conditions:

This position will be based in the Chicago area.

How to Apply:

Send a link to your LinkedIn profile, resume and a short cover letter, explaining your

relevant experience and why you want to work for Big Switch Networks.