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Community Manager at DataRobot
Boston, MA, US

Job Summary

As DataRobot Community Manager,  you are responsible for launching, building and managing a thriving, world-class, and global machine learning community. The community will become a gathering place for people who share our passion for AI, including software developers, data scientists, and business analysts. As the Community voice of DataRobot, you will drive community engagement, foster growth, curate, and distribute content, and most of all inspire those around you to achieve greatness.

The Community Manager will collaborate closely with many DataRobot teams around the world, including global customer success, marketing, product management, communications, training, and channel partners. You will plan and manage community engagement, event and content calendars while actively monitoring community health, and identifying opportunities for optimizing the customer experience.

Key Responsibilities:

  • Oversee and participate in identifying, building, and maintaining relationships with developers, business analysts, data scientists, advocates, and other community leaders.
  • Inform the community of the art of the possible with DataRobot to encourage and grow new application areas.
  • Propose and execute content collaborations and partnerships.
  • Independently propose and plan DataRobot developer summits/events
  • Support community discussions to encourage third-party education and sharing of best practices for beginners through to advanced members.
  • Liaise with internal stakeholders to relay customer feedback insights gained from online conversations within the community.
  • Exude real empathy and passion for our customers, partners, platform, and market.
  • Handle post reports that require tact and attention to detail.
  • Prepare reports with qualitative and quantitative data, insights, and analytics to communicate trends and the value of the community to stakeholders
  • Identify opportunities/threats in user-generated content and make recommendations based on that information.
  • Stay current on emerging new analytics and data management technologies.

Skills:

  • 3+ years experience as a Community Manager in a B2B enterprise software market; preference for experience with developers.
  • Proven track record of building and developing communities in the tech industry.
  • Great people networking skills – you probably knew pretty much everybody in your previous company!
  • Exceptional writing and editing skills to support promotion of the community through blogs, newsletters, and other media
  • Demonstrated experience helping users in online forums and/or social media outlets (Reddit, StackOverflow, Atlassian Community, etc.) or with Discourse,  Lithium, Jive, or other major community platform vendors
  • Experience managing social media properties including posting scheduled, approved content, as well as responding to community comments and questions, following brand guidelines and tone of voice.
  • Experience using Google Analytics and other measurement tools to assess community health and engagement levels.