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Support Engineer - San Francisco at Spotinst
San Francisco, CA, US

About The Position

 

Spotinst is a unique company -  young, highly technological & fast-growing. 

 

Our product is pure technology and our clients are technological teams. 

 

Funded by Intel and using cutting-edge technologies - we are aiming towards building the next big thing in the Cloud Computing market.

We are looking for someone with the passion for understanding infrastructure & application architectures including the integration approaches, great pre-sales experience and customer facing skills!

 

Here's your chance to elevate your career in a successful startup company-

 

Spotinst is looking for a Technical Support Engineer to join our team!

 

 

 

Hundreds of clients are using our system on a daily basis. 

 

Our Technical Support Engineer will be their first line of support and responsible for: 

 

 

 

Actively monitoring the system 

Proactively anticipating and resolving incidents 

Explain to customers how to better use the system, understand application architectures and software integration approaches

Provide Tier-1 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems

Work closely with Customer Success, R&d and Sales teams

The ideal candidate must be self-motivated with a passion for educating, designing, and building cloud solutions for a diverse array of large customers. The ability to evaluate a customer’s IT landscape, connect technology with measurable business value as well as think strategically about business, products and technical challenges is critical for a Technical Support Engineer.

 

 

 

Requirements

 

 

Relevant academic background  - Computer Science or equivalent science degree

Must be customer-satisfaction and service oriented 

Highly technical and analytical thinker

Excellent verbal and written communications in English

Great customer interfacing and communication skills 

Previous experience as a NOC/QA/Support - Advantage

Understand the AWS market segments, customer base, and industry verticals - Advantage