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Client Solutions Manager at Rubikloud
Hong Kong

What We Are Building:

At Rubikloud, we are on a mission to bring “Intelligent Decision Automation” to the world’s largest enterprise retailers. Our platform unifies the latest in distributed systems, artificial intelligence, cloud architecture and some of the brightest minds to fulfill our mission. Over the past three years, we have been able to connect with over 150,000 retail point of sales location in 10 countries and create a database of over $100 billion in first party retail transactional data. And the numbers are only growing!

 

Who We Are Looking For:

We are looking for a Client Solutions Manager (CSM) to drive customer success within our multi-million dollar accounts to transform large omni-channel retailers into advanced data-driven businesses. This role offers a unique combination of a start-up company environment, enterprise retail clients, as well as cutting edge big data and machine-learning technology.

The ideal candidate will demonstrate strategic thinking, tactical problem solving, strong project management and client services skills. They will have superior communication and negotiation skills, and serve as a customer advocate and change agent both internally and externally.

Reporting to the Director of Client Solutions, the successful candidate will develop a strong understanding of the client’s business to oversee the implementation, adoption and optimization of Rubikloud products.

 

What You Will Be Doing:

  • Provide ongoing strategic and tactical leadership to multi-million dollar retail clients across the globe.
  • Develop strong relationships at all levels within a client’s organization, including C-level executives, to gain a deep understanding of their business and establish trusted advisor status.
  • Work closely with data science, analytics, and engineering teams to drive product implementation and be the internal voice of the customer for product enhancement.
  • Provide project management for a cross-functional team to execute engagements seamlessly and maximize client satisfaction
  • Work with our analytics team to oversee the execution and measurement of Rubikloud managed services that help demonstrate the value of the platform.
  • Understand and evangelize Rubikloud products so that you can proactively identify opportunities and drive adoption with your clients.

REQUIREMENTS

Who You Are:

  • Familiarity with retail growth tactics and technologies related to personalization and promotion effectiveness.
  • Experience with SaaS enterprise software is an asset.
  • Exceptional presentation, listening, project management, and client management skills.
  • Self-starter with a strong sense of ownership. Comfortable working with limited direction.
  • Creative, consultative, and a strong communicator with the ability to build strong relationships across all levels of the organization.
  • Ability to manage global teams and travel to client sites when needed.
  • 3-5 years of client services experience, either in consulting, SaaS or a service provider.
  • 3-5 years experience in retail or retail analytics.
  • Must be comfortable in a fast-paced startup environment, where change is constant and challenges arise regularly. Positivity, drive and adaptability are essential.

BENEFITS

We are a group of intellectually curious people who are passionate about making a big splash in the world of retail. We offer competitive compensation including equity options - we want all the members of Rubikrew to own part of the Company. You will have a full health benefits package including extended health care, dental, vision etc. Lunch is catered Monday to Thursday so you won’t have to worry about packing a lunch! Healthy snacks and drinks are also provided to keep you energized. We want our employees to feel like they’re always developing personally and professionally so we offer a a personal development budget that you are free to use for knowledge expansion or as a fitness allowance.

Thank you to all who apply. We are only contacting applicants who is moving on to the next stage of the process. If you don’t hear from us, please check back for any future opportunities!

Rubikloud welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.