Startup Careers

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Support Engineer at Spotinst
Tel Aviv, IL

About The Position

Looking for a technological, fascinating job opportunity while studying a scientific degree?

 

Here's your chance to start elevating your career in a successful startup company-

 

Spotinst is looking for a Technical Support Engineer to join our team!

 

 

 

Hundreds of clients are using our system on a daily basis. 

 

Our Technical Support Engineer will be their first line of support and responsible for: 

 

 

 

Actively monitoring the system 

Proactively anticipating and resolving incidents 

Explain to customers how to better use the system, understand application architectures and software integration approaches

Provide Tier-1&2  support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems

Work closely with Customer Success, R&d and Sales teams

The ideal candidate must be self-motivated with a passion for educating, designing, and building cloud solutions for a diverse array of large customers. The ability to evaluate a customer’s IT landscape, connect technology with measurable business value as well as think strategically about business, products and technical challenges is critical for a Technical Support Engineer.

 

 

 

Requirements

 

 

Second-year student and above -  Computer Science, Information Systems or equivalent science degree

Availability for 5 shifts a week, including nights & weekends (24/7 support line)

Able to arrive independently to and from shifts 

Highly technical and analytical thinker

Strong verbal and written communications in English

Great customer interfacing skills 

Previous experience as a NOC/QA/Support - Advantage

Understand the AWS market segments, customer base, and industry verticals - Advantage