Startup Careers

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Customer Success Manager, Enterprise Accounts at BrightEdge
Cleveland, OH, US
BrightEdge is expanding its Customer Success Team in NY and looking for a Customer Success Manager to join our team.
Do you want to get in on the ground floor of a successful, top tier VC funded Silicon Valley start-up?
BrightEdge is the hottest software start-ups in Silicon Valley; growing over 100% in size, doubling revenue annually, and adding over 1000 customers in last 3 years while continually setting industry standards for customer satisfaction and renewals.  
If you have a passion for making customers successful through deep and meaningful relationships, working with C-Level executives, negotiating, and training, then this may be the perfect position for you. You will be working closely with a defined set of customers and will be responsible for driving adoption and success of the BrightEdge platform with each one of them.  As a CSM you will travel to frequently to your clients sites to further develop your relationships and ongoing client growth and success with the BrightEdge platform.
Working as a strategic adviser on digital marketing, including SEO, sites, and social your mission is to work with your customers to drive critical business goals and objectives on their organic search initiatives.
At BrightEdge our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit and thrive on execution with speed and quality. 

Core Responsibilities

    • Develop trusted relationships with decision makers in each account, understand their strategic goals, and develop plans to partner on these goals
    • Work closely with customers to deliver on business goals and digital marketing success
    • Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company
    • Prepare and execute on quarterly customer success plans
    • Understand level of adoption and assess the risk in renewing existing contracts
    • Grow usage of BrightEdge within each account
    • Work with the Retention team to ensure successful renewals
    • Develop new materials - presentations, best practices, roll-out plans, proposals

What it Takes to be Successful

    • A Bachelor’s Degree is required, Masters Degree preferred
    • 5-8 Years of experience working as a customer success manager in a SaaS environment
    • Strong presentation skills and credibility with C-level executives
    • Excellent verbal and written communication skills
    • Proven ability work and thrive in fast-paced, results-oriented, hands-on environment
    • Thorough understanding of digital marketing
    • Working technical knowledge of SEO is a plus.

Benefits & Perks

    • Competitive salary with stock options
    • One week certification and training program in Silicon Valley
    • Medical PPO or HMO, Dental, and Vision Insurance
    • 401K and Financial Planning
    • Great vacation policy
    • Transportation reimbursement for qualifying employees
    • Team networking and social events
    • Friday Lunches
    • Access to annual BrightEdge lead content marketing conference
    • Stocked Kitchens
About BrightEdge
BrightEdge Technologies, Inc. ( is privately held and the leader in cloud-based SEO and Content Performance Marketing solutions for over 1200 enterprise, corporate, and agency customers and 9000 brands. The BrightEdge platform boosts their marketing performance by streamlining, automating, and integrating search optimization, social marketing, and content performance management capabilities for its customers. Advanced BrightEdge technology delivers visibility, executable recommendations, competitive insights, and dynamic performance metrics. With the largest technology, sales, and customer success teams in our industry, we help customers innovate and execute to achieve superior marketing performance.