Startup Careers

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Technical Support Engineer - Student Position at Spotinst
Tel Aviv, IL
About The Position
Looking for a technological, fascinating job opportunity while studying a scientific degree?

Here's your chance to start elevating your career in a successful startup company-

Spotinst is looking for a Technical Support Engineer to join our team!

Hundreds of clients are using our system on a daily basis.

Our Technical Support Engineer will be their first line of support and responsible for:

Actively monitoring the system
Proactively anticipating and resolving incidents
Explain to customers how to better use the system, understand application architectures and software integration approaches
Provide Tier-1 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems
Work closely with Customer Success, R&d and Sales teams
The ideal candidate must be self-motivated with a passion for educating, designing, and building cloud solutions for a diverse array of large customers. The ability to evaluate a customer’s IT landscape, connect technology with measurable business value as well as think strategically about business, products and technical challenges is critical for a Technical Support Engineer.


Second-year student and above - Computer Science, Information Systems or equivalent science degree
Availability for 3-5 shifts a week, including nights & weekends (24/7 support line)
Able to arrive independently to and from shifts
Highly technical and analytical thinker
Strong verbal and written communications in English
Great customer interfacing skills
Previous experience as a NOC/QA/Support - Advantage
Understand the AWS market segments, customer base, and industry verticals - Advantage