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Support Engineer - San Francisco at Spotinst
San Francisco, CA, US
About The Position

Spotinst is a unique company - young, highly technological & fast-growing.

Our product is pure technology and our clients are technological teams.

Funded by Intel and using cutting-edge technologies - we are aiming towards building the next big thing in the Cloud Computing market.
We are looking for someone with the passion for understanding infrastructure & application architectures including the integration approaches, great pre-sales experience and customer facing skills!

Here's your chance to elevate your career in a successful startup company-

Spotinst is looking for a Technical Support Engineer to join our team!



Hundreds of clients are using our system on a daily basis.

Our Technical Support Engineer will be their first line of support and responsible for:



Actively monitoring the system
Proactively anticipating and resolving incidents
Explain to customers how to better use the system, understand application architectures and software integration approaches
Provide Tier-1 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems
Work closely with Customer Success, R&d and Sales teams
The ideal candidate must be self-motivated with a passion for educating, designing, and building cloud solutions for a diverse array of large customers. The ability to evaluate a customer’s IT landscape, connect technology with measurable business value as well as think strategically about business, products and technical challenges is critical for a Technical Support Engineer.



Requirements


Relevant academic background - Computer Science or equivalent science degree
Must be customer-satisfaction and service oriented
Highly technical and analytical thinker
Excellent verbal and written communications in English
Great customer interfacing and communication skills
Previous experience as a NOC/QA/Support - Advantage
Understand the AWS market segments, customer base, and industry verticals - Advantage