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Senior Solutions Consultant at Swrve
San Francisco, CA, US
Swrve provides the market leading comprehensive marketing platform for enterprise companies to design, deliver and automate mobile interactions and campaigns that engage their users. With deep analytic capabilities and sophisticated engagement tools on top of a real-time engine, Swrve is building the next generation of marketing technology. Swrve combines today’s biggest technology trends—mobile, machine learning & digital marketing—to make it simple for marketers to delight their customers. Processing over twelve billion events daily, Swrve’s Mobile Engagement Platform helps enterprises maximize engagement and monetization by empowering marketers to deliver made-to-order mobile experiences to every customer. Swrve provides a comprehensive set of mobile-first capabilities that include audience targeting, real-time segmentation, conversations, push notifications, in-app messaging, A/B testing, predictive models, real-time data orchestration, and rich analytics across all marketing channels. Swrve is installed in hundreds of apps across industries, such as retail, online marketplaces, media and entertainment, travel and hospitality, sports, gaming, telecom and wireless, and financial services. Swrve’s customers and partners are leading brands, agencies, and technology companies—including The Guardian, Condé Nast, Raynair, Emirates, Capital One, H&R Block, Telefonica, Cox Communications, Warner Brothers, Salesforce, Oracle, and Marketo.

Swrve is private and venture backed, and is headquartered in San Francisco, California. Swrve has offices globally with product management and engineering teams in Dublin, Ireland. Announced September 14, 2017, Swrve secured a $25M D Round (Announcement Link).


Key Responsibilities

Partner with sales in the pre-sales process to understand customer requirements and provide sales support, and contribute to the development of sales strategies and setting of sales targets
Direct involvement with nearly all aspects of the defined sales process, including: Qualification, needs assessment, client requirements, mutual need-fit, product demonstration, dashboard access, Requests for Proposals, and technical and security integration know-how
Liaison with senior staff and team members to determine the range of goods and services to be sold
Create and conduct effective proposal presentations that identify and address customer key business issues and highlight proposed solutions
Carry out surveys and analyse customers’ reactions
Produce reports and recommendations concerning marketing and sales strategies for senior management
Take a company-wide / overall business view and a long-term view in seeking to develop business
Seek the support of Sales, Professional Services, Marketing, Product Management, Engineering, and Corporate Development to ensure meeting and exceeding customer expectations and to ensure business opportunities are fully exploited
Keep up to date with products and competitors
Travel required
Qualifications/Skills required:

Substantial experience in a technical sales support function at a marketing SaaS business. Ideally significant experience in digital marketing, mobile analytics, and/or Saas technology implementations
Strong business acumen and understanding of sales processes. Possesses exceptional track record supporting enterprise level software products and solutions. Accustomed to six figure plus deal sizes and six month plus sales cycle
Success with enterprise class products and solutions marketed and sold to the Marketing line of business
Worked directly with customers on assessing needs and managing the RFP process
Experience with marketing cloud automation or marketing execution
Experience in data integration, data management, and data analysis to support marketing objectives
Experience with SQL, mobile development (iOS, Android, Phonegap, Unity, etc.), or comparable systems—comfortable with code
Experience in technology implementation delivery
Exceptional written, verbal and sales presentation skills. Possesses superb communication skills and ability to interact with all levels of an organization
Strong skills collaborating and interacting with cross-functional teams focused on the enterprise
Has operated successfully in both large organizations and emerging growth companies. Has successfully operated in a fast-paced corporate environment. More entrepreneurial and fast moving
Prefer Bachelor Degree in Information Technology, Computer Science, Mathematics, or a related field
Personal Attributes:

Organized and structured in approach
Recognized as highly intelligent, creative, and flexible
Entrepreneurial mind-set and risk profile
Highly self-motivated and self- driven
Intellectually inquisitive and constructively dissatisfied
Has energy, drive and motivation
High integrity
Core Competencies for all Successful Team Members:

Focus on Results
Be a role model for corporate vision, values and culture
Commercial Awareness: Couple a deep understanding of the market, understand and apply commercial principles in a broad way. Proactively seek new information on business trends and developments
Influencing and Winning Commitment: Demonstrate a clear ability to win commitment and influence people. Demonstrate the capacity to work well with other areas of Swrve to leverage your knowledge and resources for the benefit of customers and the business
Action Orientation / Results: Deal effectively with setbacks. Set goals for success. Display urgency and enthusiasm. Proactive in approach to work
Technical Skills: Demonstrate solid knowledge of relevant areas of expertise. Have sufficient knowledge to be able to meet and exceed customer needs and to effectively work with technical resources (sales, product and support engineers)
Quality / Customer Focus: Show a clear commitment to success through meeting the customer need, based on a strong belief in and commitment to quality
Perks & Benefits:

In addition to competitive salaries, we provide amazing health benefits, help with the cost of commuting, supply food in the office, reimburse fitness expenses, provide opportunities for volunteering in your community, and a lot more.

Location:

This role is based in our downtown San Francisco office, with potential for remote working arrangement in the western US.