Contribute to our portfolio companies’ success by browsing open positions below.

Senior Customer Success Manager at Paxata
Redwood City, CA, US / New York City, NY, US
About Paxata

At Paxata, we turn raw data into trustworthy information at the speed of thought. We provide an Adaptive Information Platform that enables business analysts with an enterprise-grade, self-service data preparation system to support the on-demand and ad-hoc business data needs for analytics, operations and regulatory requirements.

Business analysts work within an intuitive, visual application to access, explore, shape, collaborate and publish data with clicks, not code, with complete governance and security. IT is able to support the scale of data volumes and variety, enterprise and cloud data sources, and business scenarios for immediate and repeatable data service needs.

Built on Apache SparkTM and optimized to run in Apache HadoopTM, Paxata leverages automated artificial intelligence, elastic cloud architecture and distributed computing to deliver an immersive business consumer experience that automates the data-to-insight pipeline. The platform can be deployed both on-premises and in public, private or hybrid cloud environments.

Paxata is headquartered in Redwood City, California with offices in New York, Ohio, Washington DC, and Singapore. Visit or engage with us on Twitter, LinkedIn, Facebook, or YouTube.

Founded in May 2012, Paxata is headquartered in beautiful downtown Redwood City, CA (by the Caltrain station)., @paxata_news.

What you would be doing:

Customer success is, first and foremost, about helping our customers succeed with Paxata by making their data analyst job easier; you demonstrate this passion in everything you do

You are REALLY good at listening! Customers have needs—we offer solutions: you identify the key areas where Paxata can offer real business value and become a vital part of a customer’s daily work

You’ve done this kind of work before—you work smarter and harder because you’ve not only done it, you love it and stand at the intersection of “been there, done that” and “what’s next?” by being obsessed with (of course!) customer success

Your skills in creating successful customers go full cycle: in pre-sales, you get prospective customers to “yes”, while in post-sales you make our customers enthusiastic advocates of our solution

You are a highly motivated self-starter who can think creatively, manage customer expectations, and troubleshoot issues if they arise 

You want to work at a startup tech company! As a member of a small-but-growing team, you pitch in to help everywhere, from account strategy to hands-on implementation work… you do the big stuff, the little details, and everything in between

In case we forgot to mention it previously, we work with data. Lots of it. You should have done the same in some way, shape or form. Data engineering and ETL backgrounds are great, and so is experience with Hadoop and Spark

We want you to have fun, so you expect to work hard and play hard. We laugh a LOT… and want team members who bring more of that around the office


Minimum 5 years of current client-facing experience in technical consulting or data analytics professional services

Strong oral and written communication skills; excellent presentation skills

Minimum of a Bachelor’s degree in Business Administration, Computer Science, Software Engineering, Information Systems or related field. (Could we make an exception? Possibly… experience counts for a lot)

Eligibility requirement: US citizenship 

Must have the ability to travel as needed (expected travel is 25% or less) 

Nice to have:

Previous or current security clearance, with government agency consulting

Background in vertical industries such as financial services, government, CPG/retail, and /or high-tech manufacturing. 

Demonstrable hands-on with Hadoop, Spark, Map-Reduce, NoSQL, AWS, linux

Ditto with Tableau, QlikView, Spotfire, GoodData, and / or MicroStrategy

Why join the Paxata team?

Paxata is the world leader in data preparation. Our product is used by companies like PwC, Del Monte, New Relic and more!

We're backed by global corporate investors including: Accel Partners, Intel Capital, Microsoft Ventures, Cisco Investments, Deutsche Telekom, AirTree Ventures and more!

We've been voted among the best companies to work for in the Bay Area four years in a row (SF Business Times)

There are a lot of cool people here. We embrace innovation, open-source, teamwork and pizza :)

Paxata is an equal opportunity/affirmative action employer supporting workforce diversity.