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Product Support Engineer at Zumigo
San Jose, CA, US
Support customer implementations of the Next generation Location and Identity solutions from Zumigo! In this role, you will interface with Enterprise customers and help drive the integration of Zumigo APIs. Responsibilities include onboarding customers, certifying implementations, troubleshooting client issues, and escalating tickets into the engineering teams or partners as appropriate. You will take ownership of customer issues and see problems through to resolution.

Required Qualifications:

3+ years supporting an Enterprise product and working with developers
Excellent troubleshooting and problem-solving skills
Excellent written and spoken communication skills with ability to interface with partners and customers
Experience with analyzing system logs and working with databases
Experience with UNIX commands, shell scripting
Experience querying with SQL and/or MongoDB
Bachelor's degree in Computer Science, Engineering, or a related discipline

Desired Qualifications:

Experience with using or supporting APIs, specifically REST APIs
Experience writing SQL and MongoDB queries
Experience with Python programming
Experience with Network configurations and AWS Infrastructure