- Job Type: Full-Time
- Function: Technical/Customer Support
- Industry: Datacenter Hardware
- Post Date: 07/21/2021
- Website: zerofox.com
- Company Address: 1834 S. Charles St., Baltimore, MD, 21230
About ZeroFOXZeroFOX, the innovator of social media & digital security, protects modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using targeted data collection and artificial intelligence-based analysis, ZeroFOX protects modern organizations from targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more.
Would you like to do this on a daily basis?
- Analyze social media networks for customer-related risks
- Create social risk notification and alert packages for customers
- Interface with customers to provide analysis reports and details
- Respond to support analysis inquiries and provide additional information
- Responsible for communications with the customers including: phone, video, email, and authoring reports.
- Triage alerts for customers to give real time intelligence.
Do you have the right stuff?
- Extreme attention to detail
- Knowledge of major social networks (knowledge of emerging networks a big plus)
- Superior research and writing skills (a writing sample will be requested as part of the interview process)
- Ability to convey complex ideas, trends, and information in a simple way
- Ability to extrapolate trends from mass amounts of disparate data
- Solid interpersonal and social skills
- Experience with other SaaS, cyber security, or social media products or services is preferred
- Experience in Customer Operations
- Strong analytical skills
- Must be willing to work alternative work schedule including partial weekends
Do you have the right attitude?
- You’re comfortable with a quickly growing team.
- You quickly adapt and recommend solutions as needed.
- As a self-starter, when you find a problem, you alert the team, and fix it…you don’t wait for the next task.
- You’re used to producing superior work while meeting aggressive deadlines.
Do you want to love where you work?
- Amazing Product: ZeroFOX has created a paradigm shifting cyber security product
- Awesome Culture: ZeroFOX is a community – most describe our team as a group of close knit, incredibly talented, and highly caffeinated people. All are encouraged and required to incorporate innovative ideas and prototypes into our product. Suggestions around streamlining communication, development practices and operations are welcomed
- Get Things Done: Innovation is woven into the fabric of our organization. Every aspect of our operations is purposeful; enabling us to research, develop and innovate faster than the competition
- Benefits: Competitive compensation and benefits package available
- Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
- Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!