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Implementation Consultant at Sprinklr
Bangalore, IN
Who We Are:

Sprinklr is 1100+ employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software.

 In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.

That’s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organisation’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionising customer engagement in 75+ countries for more than 1000 of the most recognised brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune50.

We’ve spent the last six years building the world’s most complete enterprise social technology. Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.

And we’re bringing the very best talent in the world together to get there.

What Are Your Responsibilities:

    Discover all of the requirements for new Sprinklr clients, to establish the success criteria for implementations

    Consult with customer and internal stakeholders to make recommendations for people, processes and technology that help our customers achieve their objectives

    Design and configure the appropriate solution, so that all requirements are met and that client expectations regarding platform use cases and functionality are fulfilled

    Ensure that all client users are trained and educated properly and in a timely fashion

    Ensure that every client derives satisfaction and the most value possible from the implementation experience

    Project manage different projects in their delivery lifecycle while while being on top of all project, effectively communicating with the customer stakeholder

    Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur

    Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

    Maintain accurate, high-quality and timely documentation of implementation steps and activities for internal and external partners

    Be involved in pre-sales activities, working with internal Sprinklr Sales and Pre-Sales teams to win new business and/or grow existing accounts

    Assist the Services Sales team in scoping projects and crafting implementation proposals

Who You Are & What Makes You Qualified?

    4-6 years of experience in enterprise software deployment management and/or implementation

    Excellent written and verbal communication skills

    Strong technical background with advanced computer skills

    Ability to work independently and as a member of a team during client’s office hours
Demonstrate experience and a passion for the social media technology universe

    Extremely strong communication and presentation skills

    Ability to work effectively under tight deadlines and juggle several assignments simultaneously

    Fluency in social media platforms and direct experience in working with or for social media management software is preferred

    Good knowledge of social media platforms, especially Twitter, Facebook,YouTube and Instagram

    Passion for solving client challenges and commitment to client delight

    4-year college / university degree with a relevant post-graduate qualification from premier institution

Preferred Technical Skills:

    Experience utilizing Adobe Design Suite CS4 or CS5 (Photoshop, InDesign, Illustrator, Dreamweaver, Flash)

    Demonstrated scripting and coding skills with HTML and CSS

    Knowledge of web usability best practices, website navigation design and flow, content classification, and content management methods and systems