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Security Implementation Engineer – Austin, TX or San Jose, CA at Vectra AI
Austin, TX, US / San Jose, CA, US

About Vectra

 

Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology picks up where perimeter security leaves off by providing deep, continuous analysis of both internal and Internet-facing network traffic to automatically detect all phases of a breach as attackers attempt to spy, spread, and steal within your network.

 

Vectra directly analyses network traffic in real time using a patent-pending combination of data science, machine learning, and behavioral analysis to detect attacker behaviors and user anomalies in the network. All detections are correlated and prioritized to show an attack in context, and Vectra AI's machine learning adapts as attacks evolve.

 

Your Role:

 

Vectra is growing fast and our team is in need of a motivated and adaptable Security Implementation Engineer , reporting into the Customer Success department. You will be responsible for all aspects of the deployment from the initial customer engagement, planning, network architecture and design, installation, optimization, and follow-on technical services and support of the Vectra Cognito Platform at customer sites.

The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills and project management. 

This is a highly technical role and deep knowledge of networking is required, as well as a strong background in security. Resolving customer issues routinely includes working in complex product and infrastructure configurations, problem troubleshooting and isolation, proactively recommending network design changes, training customers on product features, escalating product defects and issues and driving towards resolution, all while managing the customer.

Responsibilities:

  • Engage with newly signed and existing enterprise customers as a Vectra product expert to implement Vectra solutions at their sites. Implementation activities include solution design and architecture, installation, configuration, troubleshooting, testing, and documentation.
  • Assist customers with the integration of Vectra into existing ecosystem and tools
  • Deliver training to customers and partners.
  • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
  • Drive high levels of customer satisfaction
  • Be a strong voice for your customers into the Product and Engineering teams to improve the product and ensure that Vectra deployments successful.
  • Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization. 
  • Travel expected 25-50%

What you bring to the team:

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, or equivalent in experience
  • 3+ years work experience in a relevant customer-facing role or in an end user/customer environment

Skills and Experience

  • Good understanding of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms)
  • Experience with Active Directory, LDAP, VPN, firewalls, policy management, and LAN/WAN/Internet services administration
  • Experience with Linux-based systems, their management, operation, and application stacks.
  • Excellent understanding of TCP/IP network protocol suite including packet capture analysis
  • Understanding of modern malware construction techniques and the cyber-criminal ecosystem
  • Good understanding of current security technologies and risks
  • Basic understanding of SQL and non-SQL databases
  • Able to work as part of a geographically dispersed, global team.
  • Project management skills with a high attention to detail
  • Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
  • Demonstrated experience in working with broad cross-functional teams
  • Excellent organizational, analytical, negotiation, and influence skills
  • Ability to work independently, ability to adapt quickly, positive attitude