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Senior Business Systems Analyst at Lisnr
Oakland, CA, US

The Senior Business Systems Analyst will have experience in Program Management supporting business applications and operations. This individual in this comprehensive role will provide specialized technical knowledge and contribute to the achievement of business objectives by identifying opportunities for effective use of technology implementing and supporting IT solutions on time and on budget.

 

ABOUT LISNR:

 

LISNR is a growing start-up with offices in Cincinnati and Oakland who powers transactions and connects the online to offline customer journey globally with the most advanced Ultrasonic Data Platform. Originally developed as a device independent method  customers use this solution to create frictionless applications for consumers around the world. Founded in 2012, LISNR has offices in California and Ohio. Major investors include Intel, Jump Capital, Mercury Fund, R/GA, and Synchrony Financial.

 

JOB RESPONSIBILITIES:  

  • Project Management/Planning/Scoping, Business Analysis, Requirement Gathering, Process Redesigning and Optimization of business systems 
  • Responsible to make the tools / processes more effective. By collecting the information, study the process, understand the Gaps and documenting the requirements and implementation plan.
  • Implement, enhance, manage business systems
  • Write documentation, user procedures, instructions, and assist users in implementing new or modified applications
  • Manage and maintain the company’s IT systems and networks, track company assets and their warranty statuses, manage software licensing and security patch updates
  • Troubleshoot system and software problems as needed and provide immediate fix to users’ problems
  • Administer all external software service platforms
  • Salesforce CRM, Periscope Data and Churnzero 
  • Manage business intelligence data and dashboards
  • Research potential hardware/software solutions
  • Coordinate and provide expertise with “training” program to users on the use of the systems.
  • Assist Head of Engineering with any tasks as requested

 

ORGANIZATIONAL ALIGNMENT:

 

  • Reports to VP of Finance

 

QUALIFICATIONS:

  • Bachelor’s degree in Computer Science or relevant experience
  • Strong business acumen 
  • Experience planning and implementing business systems
  • Attend to and analyze detailed information
  • Experience in application design, development, and testing 
  • Self-directed, efficient, with outstanding analytical and problem solving skills
  • Time management, ability to multi task in a dynamic environment, with propensity to handle urgent interrupts with poise and professionalism
  • Strong communication skills; including verbal and written
  • Preferred Systems Administration experience with Salesforce, Periscope Data, ChurnZero, and other technologies
  • Strong organizational skills and the ability to juggle many tasks
  • Experience working in an ambiguous environment
  • Tech start-up experience strongly preferred