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Customer Success Manager, Corporate at BrightEdge
Cleveland, OH, US
As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results oriented entrepreneurial culture.
 
Working as a content marketing strategic adviser, your mission as a Customer Success Manager is to work with your clients to drive business goals and objectives in their organic search (SEO) initiatives. You will be working closely with a defined set of customers and will be responsible for driving adoption and success of the BrightEdge platform with each one of them.
 
At BrightEdge our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit and thrive on execution with speed and quality.

Core Responsibilities

    • You will be working with a variety of 100 accounts to develop trusted relationships with decision makers to understand their strategic goals
    • You will create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value
    • You will identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness
    • Prepare and execute on quarterly customer success plans
    • You will add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices
    • Develop new materials - presentations, roll-out plans, and proposals
    • Track and report on key metrics for customer success

What it Takes to be Successful

    • A Bachelors Degree (Required)
    • 2+ years of experience working in a post-sales/account management role 
    • Experience managing accounts within a SaaS product or Digital Marketing Agency
    • Good understanding of digital marketing and SEO preferred, but not required
    • An excellent communicator, with an entrepreneurial mind and awesome personality
    • An individual who loves digital marketing
    • Excellent verbal and written communication skills
    • Proven ability work and thrive in fast paced, results-oriented, hands-on environment

Benefits & Perks

    • Competitive salary with stock options
    • Medical PPO or HMO, Dental, and Vision Insurance
    • 401K and Financial Planning
    • Team networking and social events
    • Friday Lunches
    • Access to annual BrightEdge lead content marketing conference
    • Stocked Kitchens
 
 
About BrightEdge
 
BrightEdge Technologies, Inc. (www.BrightEdge.com) is privately held and the leader in cloud-based SEO and Content Performance Marketing solutions for over 1200 enterprise, corporate, and agency customers and 9000 brands. The BrightEdge platform boosts their marketing performance by streamlining, automating, and integrating search optimization, social marketing, and content performance management capabilities for its customers. Advanced BrightEdge technology delivers visibility, executable recommendations, competitive insights, and dynamic performance metrics. With the largest technology, sales, and customer success teams in our industry, we help customers innovate and execute to achieve superior marketing performance.