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ASSISTANT MANAGER – OPERATIONS at IndiaMART
Noida, IN

Job Description

Job Summary:

Good experience in managing a process independently and sound understanding of call center operations

Key Responsibility Areas:

  • Managing day to day call center operations
  • Ensuring daily, weekly, monthly, quarterly and yearly targets are met
  • Minimizing the Cost of per transaction
  • Working on SLA and driving the Partner/center to achieve the agreed SLA
  • Hiring/certification of associate at Partner location
  • Maintaining quality standards
  • Identification and implementation of measures to control the attrition at Partner site
  • Preparing weekly and monthly reports (for Cost, attrition, etc.) and presenting to company
  • Coaching and training of associates and support staff at Partner
  • Continuous suggestion to organization for improvement and optimization of the process
  • Ready for travel at Partner locations (LEAP Centers)
  • Sound understanding of all call center terminologies like shrinkage, UAL, PL etc.
  • Ensuring Excellent on call experience
  • R&R designing and its implementation


Skill Sets / Requirements:
  • People Management
  • Cost Management / Budgeting
  • Partner/vendor Management
  • Excellent MS Excel and MS PowerPoint skills
  • Excellent communication/presentation skill
  • Negotiation skill
  • Must have handled team
Please adhere to the %age criteria below while applying for this role:

10th - 80% or above
12th - 80% or above
B.tech - 60% or above
MBA - 60% or above

Salary: Not Disclosed by Recruiter

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Any Specialization

PG:MBA/PGDM - Any Specialization