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Security Program Manager (Central) at Synack
Austin, TX, US

Imagine a world dedicated to Security Without Compromise. Synack, headquartered in Silicon Valley with regional offices around the world, has protected over 100 global organizations by reducing companies’ security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world’s best and most trusted team of ethical hackers who test through our powerful and controlled platform to deliver real security without compromise. At Synack, we aren’t afraid to think outside the box or take on big challenges. Backed by top-tier venture capital firms including Kleiner Perkins Caufield & Byers, Microsoft, and Google Ventures, Synack's mission is to leverage global security talent coupled with advanced technology to help enterprises discover security vulnerabilities before they become business problems. Discover the possibilities at Synack!

The Security Program Manager will be responsible for day-to-day client success activities spanning from the initial stages of onboarding to continued engagement and retention.  You will act as the point person for your clients and drive successful outcomes by partnering with the client, capturing their needs and following through with internal support teams to make things happen. You will have an in-depth understanding of customers’ overall business needs and the ability to identify and articulate how and where our solution can enhance their overall strategic business goals.

Here’s what you’ll do:

  • Build and maintain a trusted partnership with your customer base and internal stakeholders
  • Assist clients with questions, troubleshooting issues and problem-solving
  • Ensure great client health by staying on top of clients asks and communicating these requests in a timely manner to relevant internal teams
  • Have impeccable follow through skills - you have a pulse on customer needs and can set expectations on delivery and next steps
  • Be a product advocate and provide guidance and recommendations to customers, strengthening the relationship as well as surpassing expectations
  • Update SalesForce.com with accuracy and attention to detail
  • Light project management and setup of new clients
  • Provide regular analysis of customer cases, trends and other key metrics to both internal and external stakeholders

Here's what you'll need:

  • 4+ years client service or account management experience managing enterprise clients
  • The ability to influence and get buy-in across the organization and at all levels
  • A proven track record of success building strong relationships with internal and external customers
  • To be open to real-time, constructive feedback in a high energy and evolving environment
  • Wickedly good multi-tasking abilities with a consistently positive attitude... you offer solutions in place of roadblocks
  • To be self-motivated and have a desire to learn quickly, multi-task, and work independently as well as part of a team
  • Excellent written and verbal communication skills is essential
  • Background in security a plus
  • Knowledge of SalesForce.com is a plus