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IT Technical Lead at Fictiv
San Francisco, CA, US

At Fictiv, we’re inspired every day by our customers and teammates

Fictiv is transforming how hardware teams design, develop and deliver physical products. Our virtual manufacturing platform pairs intelligent workflow and collaboration software with a global network of highly vetted manufacturers. From prototype to production, Fictiv helps hardware teams work efficiently and bring products to market faster.

We are looking for an IT Technical Lead to help support the needs of our team by driving an outstanding experience throughout the entire employee lifecycle. This role is critical as the team grows with an increased need for focus on employee experience, efficiency, and quality delivery.

Our ideal candidate is empathetic and approachable, passionate about delivering an amazing employee experience, is a team player, and has experience in both operational and strategic work. In this role, forging supportive and productive relationships with all team members is essential, including those in remote offices and locations.

To Unlock Your Creativity, think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics.  Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

At Fictiv, you will be challenged by teammates to achieve your potential. You will be surrounded by passionate and driven peers.  You will also be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

The role reports to the Head of People.

 

The IT Technical Lead will provide technical support and ensure the whole company runs smoothly. IT Technical Lead monitors and maintains the company office computer systems and networks, installs and configures hardware and software, and solves technical problems.

 

What You’ll Be Doing

  • Installing and configuring office computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Documenting best practice for how to maintain safety and security of our equipment and IP
  • Testing new technology
  • Possibly training more junior staff member

Desired traits

  • A technical, logical thought process
  • Problem-solving skills
  • An ability to stick to strict deadlines
  • An ability to prioritise and delegate
  • A keen eye for detail

About Fictiv (www.fictiv.com)

Fictiv is transforming how teams design, develop and deliver the next generation of hardware products.

Fictiv is a manufacturing platform and the most efficient way to fabricate parts. Powered by a distributed network of highly vetted vendors, Fictiv provides the critical infrastructure teams need to streamline prototyping and accelerate development cycles. The online interface makes it easy for customers to get instant quotes, review manufacturing feedback, and manage orders—all through a single service.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.