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Sr. Project Manager at Kaltura
New York, US

Kaltura’s mission is to power any video experience. A recognized leader in the Cloud TV, OVP (Online Video Platform), EdVP (Education Video Platform) and EVP (Enterprise Video Platform) markets, Kaltura has emerged as the fastest growing video platform.

Kaltura is deployed globally in thousands of enterprises, media companies, service providers and educational institutions and engages hundreds of millions of viewers at home, at work, and in school. The company is committed to its core values of openness, flexibility, and collaboration, and is the initiator and backer of the world's leading open-source video management project, which is home to more than 150,000 community members.

Our customers include major service providers and media companies such as Vodafone, HBO, Viacom and Turner, leading enterprises such as MetLife, SAP and Novartis, as well as hundreds of global educational institutions, including Harvard, Columbia, NYU and the University of Michigan. 

We like to think of ourselves as a cool, fun and talented group of professionals looking to create cutting-edge technology that is open source and available to all.

Kaltura is a fast-paced environment where standards are high and initiative is always encouraged. We currently have approx. 500 employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv, and we are growing rapidly including positions all over the world.

Working at Kaltura comes with many benefits, starting from fun daily breakfast spreads, cool happy hours, and off-site team events, all the way through a flexible work environment that encourages work-life-balance, true openness to internal mobility and relocation, a community involvement team, and even LGBTQ rights, refer-a-friend perks, and a newly launched paternity leave policy.

REQUIREMENTS

We’re looking to hire a Senior Project Manager to join our Project Manager team, within our Professional Services group. In this role, you will be responsible for launching new customers on Kaltura Video Platform and applications (SaaS). To accomplish this, Senior Project Managers work with enterprise companies and educational institutions and their staff to build out the initial application configuration and review the primary settings and functionality of Kaltura’s applications.

Essential Responsibilities:

Manage the customer onboarding process from start to finish

Update, maintain, and organize customer information and agreements

Serve as the lead contact for daily customer interaction and implementation activities

Follow up with customers via email or phone to gather setup items or other required information

Create and maintain project notes within our project tracking system and be able to update internal team members as to current status, and next steps

Assist in establishing customer goals and be able to communicate deliverables (timelines, scope of work, etc.) both internally to setup team and externally to customer

Perform kickoff calls, client calls or other customer-facing projects

Work with our Implementation Managers to review application configurations and adjust per customer requirements

Schedule training via our training team regarding the unique setup of their account

Other responsibilities may be assigned

Requirements:

Ability to communicate effectively & build rapport with customers at all levels (written and verbal)

Ability to prioritize and multitask in a time-sensitive environment

Previous experience in customer service

Strong curiosity and thirst for learning new things

Comfortable with technology

Positive and professional demeanor

Willing to take on responsibilities and challenges without being told to do so

Strong work ethic and high level of initiative

The ability to effectively communicate and work within a team

Achieve thoroughness and accuracy when accomplishing a task through concern for all the areas involved

Experience/Education Qualifications:

·      10+ yrs. of experience delivering commercial projects via a service organization

·      Ideal candidates would have a strong background in software development and Software-as-a-Service systems

·      Bachelors or Master's degree in Computer Science, Business Administration, or equivalent

·      Experience delivering presentations

·      Experience using Salesforce and Jira is helpful