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Customer Success Manager - Global Accounts at Kaltura
London, GB / England, GB

Kaltura’s mission is to power any video experience. A recognized leader in the Cloud TV, OVP (Online Video Platform), EdVP (Education Video Platform) and EVP (Enterprise Video Platform) markets, Kaltura has emerged as the fastest growing video platform.

Kaltura is deployed globally in thousands of enterprises, media companies, service providers and educational institutions and engages hundreds of millions of viewers at home, at work, and in school. The company is committed to its core values of openness, flexibility, and collaboration, and is the initiator and backer of the world's leading open-source video management project, which is home to more than 150,000 community members.

Our customers include major service providers and media companies such as Vodafone, HBO, Viacom and Turner, leading enterprises such as MetLife, SAP and Novartis, as well as hundreds of global educational institutions, including Harvard, Columbia, NYU and the University of Michigan. 

We like to think of ourselves as a cool, fun and talented group of professionals looking to create cutting-edge technology that is open source and available to all.

Kaltura is a fast-paced environment where standards are high and initiative is always encouraged. We currently have approx. 500 employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv, and we are growing rapidly including positions all over the world.

Working at Kaltura comes with many benefits, starting from fun daily breakfast spreads, cool happy hours, and off-site team events, all the way through a flexible work environment that encourages work-life-balance, true openness to internal mobility and relocation, a community involvement team, and even LGBTQ rights, refer-a-friend perks, and a newly launched paternity leave policy.

REQUIREMENTS

German Speaker preferred

Experience in managing and developing senior client relationships in large organisations.

Relevant experience in any of the following: Commercial or Development experience within: Tech agencies, Customer Success/SaaS, other tech led sectors.

Experience in DACH region preferred

Experience managing multiple accounts. 

Experience meeting quotas 

Experience managing pipeline, forecast, and executing sales process. 

Salesforce.com experience a plus. 

Self-motivated team player

Responsibilities:

Build strong relationships with clients

Assure customer’s success with Kaltura’s product and services 

Help customers maximize the use of video via a deep understanding of customer’s needs, Kaltura’s products and the edtech market.

Communicate frequently with customers via business reviews, health calls and onsite visits

Uncover opportunities to expand (up-sell) Kaltura’s footprint within existing customers across departments

Negotiate and close contract renewals retaining and growing revenue while assuring on time execution

Leverage the relationship with customers to identify any churn risks and satisfaction to ensure renewals

Program manage account escalations

Advocate customer needs/issues cross-departmentally