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Technical Support Engineer at Venafi
Salt Lake City, UT, US

There are 2 actors on a network, people and machines. People use usernames and passwords to identify and get access to machines. Machines use keys and certificates to identify and get access each other. Venafi is the inventor of the technology that secures and protects keys and certificates, the most important assets of Global 5000 companies. We are Warriors!

Are you passionate about making a positive impact and protecting the world from cyber criminals? If so, you may be a natural Venafi Warrior!

How you’ll be protecting the world:

Venafi Technical Support Engineers provide multiple channels of technical assistance to help ensure Venafi customers are securely and properly using their encryption security platform. 

  • Technical support of customers purchasing and using Venafi products.
  • Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
  • Work closely with Sales team to ensure cohesive product and services solution.
  • Communicate proactively customer problems and record all customer interactions in our CRM system.
  • Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
  • Establish and maintain effective working relationships with clients.
  • Work effectively with QA and development to troubleshoot and resolve complex product issues.
  • Travel up to 20% within US or International a possibility.
  • Help create and deliver product training

The ideal Venafi Warrior will be armed with:

  • Enterprise level troubleshooting and Support experience
  • Public Key Infrastructure (PKI) including technology, standards, and implementations.
  • Securing Internet applications, e.g., cryptography, standards, techniques.
  • Understanding of large network design, layout and operations.
  • Directory technologies and standards, e.g., LDAP, Active Directory.
  • Database (MS SQL/MySQL) experience, including the ability to write queries.
  • Excellent presentation, verbal and written communications skills.

What sets you apart?

  • Bachelor's degree preferred.
  • Experience using Venafi's products.
  • Experience with IBM technology (MQ, Mainframe, Websphere) environments a plus.
  • Understanding of web application design and implementation.
  • Basic scripting or coding understanding.
  • Experience working with complex computing systems.
  • Direct security or systems management industry experience.
  • CISSP or other security certificates a plus.