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Sales Engineer (North America) at Aerial Technologies
Montreal, CA

Job description

Help us put WiFi to work

Aerial provides a unique cloud-based solution that leverages existing WiFi infrastructure and AI to give meaning to motion. We aim to become the wireless standard for smart motion detection through continuous innovation, passion, and inventiveness for the smart home, home care, security, healthcare and hospitality applications. Based in Montreal, we also operate from two regional offices in the USA and Europe.

 

What does the job entail?
Aerial is seeking an experienced and self-motivated Sales Engineer with a proven track
record supporting sales opportunities. Reporting to the Chief Sales Officer, the Sales
Engineer is responsible for is responsible for providing support to strategic customer
accounts, supporting the sales team in building proposals, presenting technical product
demonstration to prospected clients, providing technical training (web based or live) to
clients, gathering customer requirements, and acting as the bridge between the Sales,
Marketing, Product, and R&D teams.

What you will do:
  • Support customers’ trials, proofs of concept, and pilots;
  • Communicate product value proposition;
  • Develop and present technical presentations;
  • Perform interactive technical product demonstrations and detailed training (on-site or web-based);
  • Clearly demonstrate technical functionalities and answer product related questions;
  • Technical support to the Sales, Marketing, Product, and R&D teams;
  • Pre and post-sales support including; development of solution proposals, solution deployment;
  • RFP technical response support;
  • Problem documentation / re-creation and issue escalation / resolution;
  • Participating in Engineering related activities (product testing, special projects, new features);
  • Understanding and documenting customers request for features;
  • Act as single technical point of contact for strategic customer accounts;
  • Populate Aerial’s CRM with required customer information and activities for the assigned Territory.

Requirements

What does the successful candidate look like?

  • Bachelor’s degree in Telecommunications or equivalent desired;
  • 5 to 10 years of experience in sales engineering;
  • Versed in wireless and WiFi technology;
  • Extensive experience supporting technology products and services in the software, SaaS and/or wireless telecommunication sectors;
  • Problem solving and analytical skills with ability to find non-standard solutions;
  • Demonstrated pro-activity, enthusiasm and self-directed abilities to thrive on challenges and fast growth;
  • Confident and persuasive when making technical presentations;
  • Strong organizational, multi-tasking, and time-management abilities;
  • Excellent interpersonal skills both for building relationships with clients and effectively communicating with other members of the sales team;
  • Able to listen to the customer’s needs and concerns, and then recommend solutions;
  • Track record of performance excellence meeting or exceeding sales engineering objectives and expectations;
  • Outgoing and roll-up-the sleeves personality to operate independently as well as within a collaborative team environment;
  • Ability to manage and prioritize assigned tasks in order to meet deadlines, highlighting risks;
  • Team player able to navigate internal organization and leverage other teams in order to support trials, proofs of concept, and pilots as well as commitments to customers;
  • Proficiency with CRM-based software tools, preferably with Salesforce.com;
  • Open to travel anywhere within North America;
  • Fluent in English and French (oral and written) – Spanish language will be an asset;
  • High level of integrity.

What's in it for you?

You will have the opportunity to join at an early phase and be an important member of our growing team. You will work in a fast-paced and stimulating environment and will participate in our employee stock option plan. Not to mention you will have the opportunity to help us develop a new and exciting technology that has the ability to change people's lives all over the world!

 

What can I expect when I submit my application?

Although we would love to speak to everyone, only those selected to move forward will be contacted within 5 business days.

 

What does the interview process involve?

The first step of our selection process is a conversation with our recruitment partner where they will focus on the human side of things and answer any questions you may have. Assuming you exhibit a high potential to be successful in our environment during your initial conversation, we’ll invite you to have a technical conversation with some of our engineers and leadership. Assuming you’re one of our finalists, we’ll be sure to give you a tour of the office and introduce you to some of your future teammates. Throughout the process, we want to make sure that we’re the right fit for each other – both technically and culturally – so please feel welcome to interview us and ask us questions at every step.

 

What is our targeted start date for this role?

We’re motivated to hire for this role now, we’d like to have our new teammate on board as soon as possible.