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Front Desk (Guest Services) Supervisor at Two Bit Circus
Los Angeles, CA, US

Come Join the Circus!

 

Job Summary:

Reporting to the General Manager, you will ensure a consistent experience and unified brand message is delivered to each of our guests throughout their visit to our park and with our brand (both in park and out of park entertainment experiences) and lead the Guest Services team.

 

Primary Duties & Responsibilities:

  • Willingness to accept the most effective role;
  • Train all new hires (park-wide) on Two Bit Circus service standards and procedures, give feedback, and set service level standards to team members;
  • Address any elevated guest service issues, assistance in hiring selection, enforcing company policies and CA compliance regulations;
  • SuperUser of POS software CenterEdge to DTLA park. Being the first point of contact for system issues and partnering with CenterEdge’s support team for resolutions. Will be trained to have expert level knowledge of the system;
  • Responsible to ensure the front desk is running efficiently and ownership over it running smoothly. Creating scripts for common Carny/guest interactions for phone responses, email messages, and in-person communications;
  • Responsible for providing exceptional guest service at Two Bit Circus in line with our Service Standards and creates a fun, branded environment;
  • Provide Leads with daily communication and acting as a support line for any daily issues the Leads may face; Assist with providing Carnies meal breaks, if necessary;
  • Communicate daily events such as Club 01 shows, special events, promotions/specials, and spread the information among the front desk/boxcar cafe team, helping with set-up as needed;
  • Responsible for administrative duties in regards to Guest Service team scheduling, managing labor hours, supply requests and inventory, reviewing guest exit surveys and end of day notes (financials, daily operations, capacity) to share in weekly ops meetings;
  • Partner with Human Resources for completing performance reviews, disciplinary documentation, and any staffing changes;
  • May work independently as Closing Supervisor for opening and/or closing shifts; Complete end-of-day tasks with running sales data, making cash deposits, and corresponding paperwork when responsible for closing shift;
  • Participate in team goals and the development of standard operating procedure guidelines;
  • Assist the Sales & Catering Coordinator with events, ensuring guest service standards and spectacle is consistent with brand delivery;
  • Additional duties as assigned.

 

Qualifications:

 

  • Position is based in Los Angeles;
  • 2-3 years of experience in Supervisory customer service or retail role;
  • CenterEdge POS software knowledge preferred but not required;
  • Requires being comfortable engaging with customers, memorizing scripts as needed, and performing with a dynamic and outgoing approach.
  • Must have strong customer service skills;
  • Exhibits patience and the ability to connect with guests, including children;
  • Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction;
  • Basic math skills as they apply to cash handling;
  • Moderate computer skills in Microsoft Office
  • Education: High School diploma required
  • Applicants must be currently authorized to work in the United States on a full-time basis;
  • Must be flexible regarding schedule as it is based on business demands;
  • Requires regular and predictable attendance;
  • Must pass a pre-employment criminal background check prior to employment;