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Product Manager - II at Helpshift
Pune, IN
Helpshift provides a Digital Customer Service Messaging Platform that is powered by AI & Chatbots. Helpshift’s revolutionary SensAI technology helps its customers quickly and easily transform their service quality and win customer happiness while dramatically reducing the cost and complexity of the operations. Helpshift is looking to hire Product Manager that will deliver product features across key strategic areas and be part of the exciting journey.
Product Manager II will be responsible for product planning and execution through the entire Product Lifecycle. Responsibilities include focussing on a product area, doing market and competitive analysis, gathering and prioritizing product and customer requirements, working closely with engineering teams on the execution and working with Sales & Marketing to ensure that the revenue and customer satisfaction goals are met. Role will also encompass overall alignment with the company strategy and goals.
Product Manager II will specialize in core Enterprise Platform Capabilities. Previous experience with Enterprise, Integrations, Analytics is a big plus.


      • Focus on a product areas - market & competitive research to feature implementation and go-to-market
      • Collaborate on Product Roadmap and Prioritization
      • Deliver Business Requirements and Product Requirements for the prioritized list of features
      • Analyze, quantify, present opportunities for assigned product areas.
      • Communicate effectively across cross-functional teams
      • Monitor marketplace, customers and competitors


    • Technical background with 4-7 years of experience
    • Minimum of 2 years experience as a Product Manager
    • Experience in B2B SaaS, Cloud, Integrations, Analytics is a big plus
    • Demonstrated success in defining and launching excellent products
    • Excellent written and verbal communication skills
    • Ability to influence cross-functional teams
    • Bachelor’s degree (MBA preferred)