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Customer Success Representative (Remote) at Trace
United States of America
Trace is a video platform for youth sports. Our apps have become integral to the lives of hundreds of thousands of passionate athletes all over the world who want to review and relive their athletic moments. 
Trace is looking for an ambitious, curious mind to join our customer success team. We're growing at a dizzying pace, and you'll be working directly with customers to onboard them onto the platform, help answer questions, and make sure they're having a good experience with Trace.  Working alongside a growing team you’ll be handling the customer journey for soccer teams, directors, leagues, and events around the country. We’ve created a unique product that is leading the market, and we are solving problems that no one has solved before. Come join our growing team! We’re looking for drive and a sense of fun as we work towards removing friction from youth sports video! 
Soccer games are on the weekend, so you will need to be available on the weekends.
* Independently manage the daily workflow of on-boarding and renewing existing customers of Trace
* Manage customer requests and answer support questions of customers
* Communicate clearly on the phone, via email, or on live chat
* Compare data from different sources to draw conclusions
* Identify trends of customer pinpoints and pass to the product team
* Serve as the customer's advocate within the company
* Contribute to and help maintain existing customer support and help articles
Required Skills:
* 1 year in a customer success experience
* Passion for helping people
* Excellent oral and written communication skills
* Great at spreadsheets
* Attention to detail
* Strong trouble shooting skills, perseverance, and patience
Bonus Skills:
Former college athlete