Contribute to our portfolio companies’ success by browsing open positions below.

Customer Success Lead at Trace
Austin, TX, US
Trace is a video platform for youth sports. Our apps have become integral to the lives of hundreds of thousands of passionate athletes all over the world who want to review and relive their athletic moments. 
Trace is looking for an ambitious, curious mind to join our Inside Sales Team. We're growing at a dizzying pace, and you'll be the first lead that we've had for our emerging customer success team that will double in size over the next year. Working alongside a team of three people, you’ll be handling the customer journey for soccer teams, directors, leagues, and events around the country. We’ve created a unique product that melds both software and hardware that is leading the market, and we are solving problems that no one has solved before. Come join our growing team and help define and lead our growth. We’re looking for drive and a sense of fun as we work towards removing friction from youth sports video! 
* Define the customer lifecycle
- Standardize the customer journey and standardize techniques used by the team from on boarding to intervention to renewal
- Create standard measurements at specific periods of the subscription to measure customer health
- Segment the customer base and create journey maps for each type of customer
* Be the driver of customer success outcomes
- Increase renewal rates and reduce churn
- Create and manage customer health scores across accounts
- Grow club adoption by promoting referrals
* Manage the CS Team
- Team training
- Customer onboarding
- Customer support
* Measure effectiveness of the CS Team
- Define the operation metrics for the team and establish a system for tracking metrics
* Disseminate learnings from customers back to the product and sales teams
Required Skills:
* 3+ years on a customer success team in a consumer product
* Previous experience in management
* Strong empathy for customers and a passion for revenue
* Analytics and process-oriented mindset
* Technical background
* Excellent communication and presentation skills

Bonus Skills:
* Programing or similar technical experience