Startup Careers

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Customer Service Representative (Data Specialist) - PART TIME at Nexant
Salt Lake City, UT, US

About the Job

Nexant is seeking PART TIME Customer Service/Data Entry Specialists to provide processing and customer support in Salt Lake City, Utah location for multiple clients throughout the nation.  Ideal candidate needs to be able to work Monday-Friday between business hours of 5am-8pm MDT.  Total weekly hours will be from 16-18 hours per week.

Duties and Responsibilities:

                    Provide basic troubleshooting and recommend solutions

                    Data Entry - enter data into various database applications

                    Receive data and sourcing documents, compile, sort, interpret and verify data to be entered

                    Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.

                    Communicate effectively as part of team approach with other departments in servicing customers.

                    Provide customer service activities such as responding to emails and phone calls.

                    Provide exceptional customer service and call handling in a customer centric environment.

                    Safeguard confidential customer information

                    May provide peer training to co-workers job shadowing support as assigned in area of responsibility

                    Willing to support any program within the department as assigned.

Qualifications:

                    Minimum of a high school diploma or equivalency

                    Minimum 6-12 months of related work experience in a call center environment

                    English and Spanish or Mandarin/Cantonese speaking a must

                    Proficiency in 10-key data entry from computer keyboard.

                    Experience with various Microsoft programs, including Word, Excel, Access

                    Strong attention to detail

                    Strong organizational and prioritization skills and abilii8ty to multi-task

                    Excellent written and verbal communication skills

                    A positive and customer - friendly outlook

                    Able to follow directions as they are given

                    Experience in a data entry processing and customer centric call center environment preferred.

                    Must be able to an 8 hour shift as assigned within the hours of 8 am to 8 pm

                    Experience working in energy efficiency or utility fields a plus.