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Senior Director, Account Management at ElaCarte
Redwood City, CA, US
As a leader in account management, you will be responsible for leading a team that is responsible for driving revenue growth within our existing customers. You’ll lead a quickly growing team that is focused on the retention and expansion of our existing customers, driving strategic engagement with executives in key accounts, while also crafting strategies to increase adoption and up-sell of our products within these accounts.
The Senior Director, Account Management will lead our Account Managers to drive world-class customer success, renewals and expansion within our enterprise accounts.


    • Attract, recruit, lead and retain a team of Client Partnerships Directors and, Client Success Managers
    • Develop and maintain trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
    • Responsible for delivering exceptional client service and growing revenue on a day-to-day basisLiaise between the customer and internal teams
    • Act as spokesperson and point of contact with key account staff while managing and developing corporate and franchisee relationships
    • Identify revenue opportunities within each account (i.e. Product, Channel, Region, etc.), and quantify the revenue potential
    • Analyze reporting of revenue and performance statistics, identifying opportunities and growth plans
    • Develop, plan, monitor, train and manage all account initiatives (internal and external)Identify “best practices, solutions and automation processes” that would enable Presto to scale across all accounts
    • Research and author account plans with goals and action steps for each account
    • Plan and execute monthly/quarterly update meetings and year end performance reviews for each account


    • 5+ years experience in enterprise B2B organizations
    • 5+ years experience in customer success
    • Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies, including senior level executives
    • Excellent organization, project management, time management, and communication skills; you’re detail oriented and have the ability to set priorities and be flexible in a changing environment
    • Ability to quickly grasp and distinctly explain technological and business concepts
    • Strong understanding of business processes and their implementation into enterprise applications
    • Experience with cloud-based/SaaS solution offerings
    • Willingness to 'roll up one's sleeves' and assist wherever needed
    • Desire to innovate to continue improving the way Presto serves its customers
    • Ability to travel up to 40%