Startup Careers

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VP of Professional Services at GoodData
San Francisco, CA, US

The VP, Professional Services is responsible for the deployment of our platform for our customers, development, and growth of our professional services team, and the achievement of company and departmental financial and operational metrics. This individual will provide leadership and guidance to their professional services team, driving scale and efficiency and ensuring incredible customer outcomes.

 

The VP of PS is responsible for identifying strategic initiatives and projects in partnership with Customer Success and leadership to manage the execution of the initiatives 

Support development of the processes needed to effectively sell our products at scale

Mitigate critical process and technical challenges facing customer deployments

Evaluate staffing requirements for operational delivery

Oversee and provide analysis of current pipeline, backlog, and other metrics and KPIs

Develop and execute process improvements 

Partner closely with CS to devise a strategy to increase customer retention and satisfaction

Work cross-functionally with different teams to establish a world-class customer experience

 

This role is based in our San Francisco office. No relocation assistance is offered for this opportunity at this time, and local candidates will be given priority consideration. 

 

Requirements: 

 

7+ plus years of experience managing software projects and teams in a BI/Data warehousing/Cloud-based environment 

10+ years experience of working across various organizations such as Professional Services, Post Sales, Customer Success or Product

5+ years in a consulting role managing large sale client Saas software implementations

SQL and Excel experience a plus

Must have the ability to constantly exceed SLAs and improving processes

Working cross-functionally with teams in an agile environment

Track record of hiring and building a high performing team

BA/BS required, MBA a plus

A service-minded individual from a customer service/management background, ideally with Software Infrastructure support

You’re a driven leader that is service oriented, proactive, and collaborative