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Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Customer Success Manager at Helpshift
San Francisco, CA, US
Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Tencent, Supercell and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.
 
At Helpshift you’ll have the opportunity to work with today’s leading B2C brands as they begin their journey to provide the customer support experience that their customers want and need. We’re looking for self-starters to join us in revolutionizing customer relations. If you’re excited to learn more about cutting edge technology including mobile-first asynchronous messaging, Bots, and AI, we’re the Customer Success team for you!

About the Role

    • You will build strong executive and business user relationships with Helpshift’s strategic and mid-market customers, traveling up to 40%.
    • You will work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals increasing renewals and reducing churn.
    • You will be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers.
    • You will develop and present quarterly business review data to your customers and prepare post-meeting reports.
    • You will serve as your customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process, to the identification and development of upsell opportunities.
    • You will communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations and internal Dashboard setup.
    • You will advocate for customer needs cross-departmentally, and manage issue escalation to the development team as needed.
    • You will manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary

About You

    • You have 1+ years experience helping strategic and Mid-Market customers reach their goals, while surpassing your teams’ measures of success in the process.
    • You have 5+ years professional work experience.
    • You adapt quickly and thrive in fast-paced, growing, and deadline-driven environments where flexibility and teamwork are critical.
    • You’re have experience working in a customer centric role to develop relationships and meet business objectives.
    • You have directly supported 30-40 customers in a business setting and are comfortable with the dynamic nature of shifting priorities on a day to day basis.
    • Bonus points for a Master’s Degree or equivalent experience