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Regional Service Technician at Bossa Nova Robotics
*Springfield, MA, US

Bossa Nova is the leading provider of real-time, on-shelf product data for the global retail industry. Our robots navigate the busy retail ecosystem, collecting a wealth of data that allows retailers to improve product availability, streamline operations, and create a better shopping experience. Our multidisciplinary team of robotics, artificial intelligence, and big data scientists has solved the challenges to deploy fully autonomous retail service robots and deliver actionable data in real-time.

Bossa Nova’s robots are currently deployed in 50 stores across the United States, making it the largest deployment of this kind of technology anywhere in the world.  

Job Title: Regional Service Technician

Location: Springfield, MA

Job Description

As a Regional Service Technician with Bossa Nova you will be tasked with ensuring the availability of our store robot’s to conduct daily operations.  You will ensure proper operation and report on events in the store. You will also perform demonstrations for leadership as necessary. Your responsibilities will also include traveling to stores in your area to perform scheduled maintenance, troubleshoot and repair robots.  Logical troubleshooting experience will be critical in this role. You will need to have good people and analytical skills in order to quickly communicate both issues and insights with the Fleet Operations team. You must become familiar with the product, strategy, and customer's business in order to communicate this effectively. Must be willing to travel on a regular basis to observe and report back to the team on robot activities and perform required maintenance and repair tasks.

Responsibilities

  • Maintain best practices for data collection and analysis.
  • Attention to detail while following process, procedures, and work instructions.
  • Perform scheduled maintenance on robots in your assigned area in accordance with established processes and procedures.
  • Troubleshoot and repair, robots in your assigned area in accordance with established processes and procedures.
  • Influence streamlined processes that provide accurate insights into daily operations, robot performance, and reliability.
  • Complete administrative tasks in a timely and accurate manner in accordance with established policies, processes, and procedures.

Education and Experience:

  • Associates Degree or equivalent
  • 2+ years mechanical or electrical repair experience or equivalent
  • Experience with G-Suite, Microsoft office, SalesForce, and Linux command line
  • The ability to lift 50 pounds up to 4 feet high
  • The ability to work extended shifts as required while spending 60-75% of the workday walking, standing, bending, kneeling, and using hand tools.