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Service Delivery Analyst (Analyst II) at Nexant
Salt Lake City, UT, US

About the Job:

If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Nexant’s Business Processing team is for you.

The Nexant Business Processing Technology team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. We work to configure and maintain instances of Nexant’s iEnergy/DSM Central, which is used by our Data Specialists to process applications and provides a front end for consumers to apply for rebates. Additionally, we support the ancillary systems that are used by the Business Processing group. We process demand side energy efficiency applications helping consumers and businesses reduce their carbon footprint. Leave work every day knowing that you, personally, have made an impact on the world.

We are seeking a Service Delivery Analyst (Analyst II) to manage incidents, provide change control, and test forms and systems in downtime for the DevOps department in Utility Services and Rebate Processing group in our Murray, UT office.

Duties and Responsibilities:

                    Test software and configuration releases to ensure no production downtime is the result of a release.

                    Provide feedback for the design and usability of forms and systems to ensure they are intuitive and align with user workflows.

                    Manage inbound incidents and routine system checks to ensure minimal production down time of systems and assured resiliency.

                    Oversee change control to ensure users and stakeholders are notified when new releases are rolling out.

                    Other duties as assigned.


                    6 years of work experience, Bachelor's degree plus 2 years of work experience, or a combination of education and work experience in software testing, information technology, system administration, incident management, process management, or similar field.

                    Excellent communication skills with clients, contractors, and all levels of internal employees.

                    Must have strong understanding of logic, workflows, and troubleshooting.

                    Experience in managing incidents, writing RCAs, or ITIL are a plus.

Salary and Benefits (U.S.)

Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.

About Nexant

Nexant is a globally recognized software, consulting and services leader that provides innovative solutions to utilities, energy enterprises, chemical companies and government entities worldwide. Founded in 2000 and headquartered in San Francisco, Nexant and its 500+ employees work from 32 global offices providing deep technical expertise and regional knowledge to improve customer engagement, boost operational efficiency, reduce costs and achieve superior business results.

Nexant supports clients through four distinct business units:

                    Nexant Energy Software has developed and commercialized a number of industry-leading software platforms and applications, including Nexant iEnergy®, Nexant Grid360™, and Nexant iHedge®

                    Nexant Utility Services works with clients to drive customer energy savings, ensure cost-effective program design, implementation and management, and promote customer engagement

                    Nexant Energy & Chemicals Advisory provides strategic planning, project development, competitor analysis, market and price forecasting, and NexantThinking™, a subscription program and online product portal.

                    Nexant Government Services assists developing countries with energy sector policies, infrastructure, financing, and access to affordable electricity.