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Technical Support Engineer (Jr. Analyst II) at Nexant
Salt Lake City, UT, US
About the Job:
If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Nexant’s Business Processing team is for you.
 
The Nexant Business Processing Technology team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. We work to configure and maintain instances of Nexant’s iEnergy/DSM Central, which is used by our Data Specialists to process applications and provides a front end for consumers to apply for rebates. Additionally, we support the ancillary systems that are used by the Business Processing group. We process demand side energy efficiency applications helping consumers and businesses reduce their carbon footprint. Leave work every day knowing that you, personally, have made an impact on the world.
 
We are seeking a Systems Engineer to develop and maintain Business Processing systems under the Utility Services and Rebate Processing group in our Murray, UT office.
 
Duties and Responsibilities:
  • Ensure timely resolution of Service Requests.
  • Work to resolver groups to facilitate resolution of incidents.
  • Maintain hardware, follow up on warranty or servicing as needed, and work with Office Manager for ordering and use of current stock of hardware.
  • Work with 3rd party groups to ensure support and resolution of Business Processing Systems
  • Provide Technical Support to Business Processing users and liaison to IT to ensure support and resolution.
  • Process Onboarding/Offboarding and update asset databases
  • Process flat files
  • Work with knowledge management to document support of all systems.
  • Other duties as assigned.


Qualifications:

  • 2 years’ work experience, or a combination of education and work experience in IT, DevOps, data analytics, database administration, or system administration.
  • Strong understanding of Excel formulas and logic.
  • General understanding of troubleshooting, software, hardware, networks, etc.
  • Demonstrated proficiency in MS Office or G Suite.
  • Superior organizational, prioritization, and attention-to-detail skills are required.
  • Excellent verbal and written communications skills with clients, contractors, and all levels of internal employees.
  • Self-motivation and exceptional follow-through.  
  • Ability to work through difficult tasks in a professional manner. 
  • Must be able to pass a criminal and financial background screening.
  • Bonus Points for experience with:

o    Laserfiche or other document retention and workflow software;

o    Qualtrics or other survey software;

o    Five9 or other VoIP/VPBX software;

o    DSM/application processing systems;

o    Jasper, Tableau, or other reporting software;

o    A+, Net+, or other certification.

Salary and Benefits (U.S.)

Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.

 

About Nexant

Nexant is a globally recognized software, consulting and services leader that provides innovative solutions to utilities, energy enterprises, chemical companies and government entities worldwide. Founded in 2000 and headquartered in San Francisco, Nexant and its 500+ employees work from 32 global offices providing deep technical expertise and regional knowledge to improve customer engagement, boost operational efficiency, reduce costs and achieve superior business results.

Nexant supports clients through four distinct business units:

  • Nexant Energy Software has developed and commercialized a number of industry-leading software platforms and applications, including Nexant iEnergy®, Nexant Grid360™, and Nexant iHedge®
  • Nexant Utility Services works with clients to drive customer energy savings, ensure cost-effective program design, implementation and management, and promote customer engagement
  • Nexant Energy & Chemicals Advisory provides strategic planning, project development, competitor analysis, market and price forecasting, and NexantThinking™, a subscription program and online product portal.
  • Nexant Government Services assists developing countries with energy sector policies, infrastructure, financing, and access to affordable electricity.