Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Customer Success Manager at Reflektion
Chicago, IL, US

The Customer Success Manager is a critical customer-facing role which provides support, guidance, growth opportunities, and account oversight to our customers. As a customer advocate, the Customer Success Manager is the primary point of contact responsible for delivering a superior customer experience. This role focuses on relationship building based on customer journey mapping and in turn perform proactive account management activities, promoting customer satisfaction and product adoption, resulting in a referenceable customer.

The Customer Success Manager will:

- Act as a trusted advisor and develop deep knowledge of customers’ business goals, eCommerce initiatives, and pain points

- Identify growth opportunities and integrations with Reflektion software to drive increased business value and ensure optimum adoption of full breadth of our solutions

- Establish, manage and grow long-term relationships to ensure satisfaction resulting in high retention and renewals

- Conduct regular reviews and proactively monitor customers’ eCommerce site

- Regularly provide analytics and insights on improving performance and experience metrics

- Serve as an advocate, functioning as a liaison between our customers and Eng/Product teams

- Provide education/training on Reflektion’s merchandising console to customers and also provide latest product updates

- Plan and execute outbound customer communications and service customers inbound requests

- Actively drive customer references and case studies



We are looking for a professional who is proven and passionate self-starter with:

- Strong experience providing customer-facing account management for a SaaS company

- Capable of communicating, building and maintaining strong relationships at all organizational levels

- Ability to manage multiple customers and projects with varying degrees of priorities

- Solid understanding of eCommerce merchandising and promotional practices

- Knowledge of the eCommerce market and/or experience with online brands and retailers

- Knowledge of consumer analysis, predictive analytics or business intelligence solutions a strong plus

- At least two years of eCommerce reporting experience using Google Analytics, Omniture, Coremetrics

- Exposure to Salesforce and/or other CRM tools is a plus

- Basic understanding of customer integrations with APIs

- Knowledge of web development technologies, specifically CSS, HTML, Javascript would be a plus

- Experience using support tools such as JIRA, Zendesk, and Basecamp

- Strong project management and time management skills

- Excellent verbal and written communication skills

- Strong work ethic and ability to work in a fast paced environment