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Collaboration Software Manager at DocuSign
London, GB

Collaboration Software Manager

IT, InfoSecurity & Business Operations | London, United Kingdom

Closing Date - 1st July 2019 

Build IT & InfoSec solutions that deliver secure, seamless experiences for people – internally and externally -- using our products 24/7 around the world.

Position Summary

We’re looking for a Collaboration Software Manager with expertise in Collaboration and Communication tools to help with the deployment and management of collaboration tools, enabling performance and productivity improvement across the organization, acting as a proactive team player with innovative ideas to inspire internal users loyalty and adoption.

This person is expected to have experience with collaboration, communication and meeting tools like WebEx, Slack, and document management/sharing tools like Box, Google Drive, OneDrive.

This position is an Individual Contributor and reports to the IT Technology Director.


  • Provide support to collaboration applications and bots for third-party enterprise systems using best of breed languages, frameworks and tools.
  • Support and maintain enterprise collaboration tools to help the overall productivity of the internal employees.
  • Write scalable tests, release plans and end-user documentation to support our fast-growing organization.
  • Collaborate with cross-functional teams and gather requirements to always deliver the best solution available, driving a seamless user experience.
  • Act as a user advocate, bringing innovative ideas to drive an overall productivity gain across the company.
  • Build documentation, training and articles to increase the company adoption on collaboration tools like Slack, Zoom and other document sharing solutions.
  • Gather requirements from multiple teams to drive a single document sharing platform/solution across the company.
  • Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.

Basic Qualifications

  • Bachelor's degree in computer science or related technical field, or equivalent years of industry experience
  • Relevant experience with a focus on end user experience, performance, scalability and security
  • Experience in working and collaborating with diverse teams in a dynamic, rapid growth environment using Scrum or Kanban successfully
  • Excellent written and verbal communication skills —you effortlessly translate complex technical concepts for a non-technical audience 

Preferred Qualifications

  • Experience with one of the programming languages: PHP/Hack, Ruby, Python, Node JS, Go, etc
  • Strong computer science fundamentals: algorithms, data structures, distributed systems, and information retrieval
  • Familiar with web platform technologies: REST APIs, GraphQL, OAuth, HTTP, Nginx

 Are you up for the challenge?

IT, InfoSecurity & Business Operations @DocuSign

We are in the business of trust and reliability. We create, maintain and operate scalable IT & InfoSecurity solutions that deliver an exceptional experience for our customers – both internal and external -- who trust and rely on us. We are creating an infrastructure that scales and supports DocuSign’s ambitious vision. That requires a smart, highly collaborative team who can identify and investigate new technologies to continue to deliver and scale globally and securely.

 About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.