Startup Careers

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Technical Support Engineer at Fortanix
Bangalore, IN

DESCRIPTION

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking technical support engineers who can help customer deploy, update, and operate Fortanix Self-Defending Key Management Service.

 

You will:

  • Contribute to a friendly and helpful company culture
  • Help customers with their technical questions
  • Maintain a knowledge base of best practices

REQUIREMENTS

You are someone who:

  • Pays attention to detail
  • Is extremely responsive and able to get back to customers in minutes in most cases
  • Can work independently, while also being an effective member of a team
  • Knows how to collect, create, and track support tickets
  • Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us
  • Has created a structure for troubleshooting the articles
  • Differentiates a feature request from bug triage
  • Identifies automation opportunities for troubleshooting common issues
  • Every interaction should result into an action trail (KB, product feature, etc.)
  • Is a customer champion
  • Keeps a track of new requests coming from customers and would want to influence product management
  • Influences product features to fix common problems
  • Is aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering team

You have:

  • Experience in encryption, HSM, PKI, KMIP, JCE, etc.
  • A bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent training or work experience
  • Effective communication skills in both written and verbal form to internal and external customers
  • Ability to resolve problems through research and critical thinking
  • Take complete ownership and be dynamic

BENEFITS

  • Free catered lunch every day
  • Unlimited PTO (it’s between you and your work)
  • Friendly culture that brings the best out of everybody
  • Great working environment, we believe this in its truest form, "Never Doubt that a small group of thoughtful committed technologists can change the world. Indeed, it is the only thing that ever has" - Margaret Mead