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Technical Services Consultant at Carbon Black
Washington, DC, US / Virginia, US

Carbon Black is seeking a talented, service-oriented individual with a SECRET Security Clearance (or ability to attain) to join a rapidly growing Professional Services team as a Technical Services Consultant. The role of the Technical Services Consultant is to act either as part of an implementation team under the direction of a Project Manager for large service engagements or as the single point of contact for small-to-medium service engagements.

 

Why Carbon Black?

 

At Carbon Black, you’ll have the chance to make an impact in the ever-evolving cybersecurity space. Our advanced technology tackles even the toughest challenges and stays ahead of the latest threats.

 

If you want to join an agile company that’s building bleeding edge technology in the cloud, Carbon Black is the place for you. Driven by passionate people who are dedicated to making the world safer, it’s no wonder we’ve been named a “Top Place to Work” by the Boston Globe for four consecutive years. Join us!

 

Why You Matter

 

Carbon Black is seeking a talented, service-oriented individual with technical agility to join the rapidly growing Professional Services team as a Technical Services Consultant. The role of the Technical Services Consultant is to act either as part of an implementation team under the direction of a Project Manager for large service engagements or as the single point of contact for small-to-medium service engagements.

 

The Technical Services Consultant will provide Carbon Black Customers with technical and best practice guidance, hands-on configuration, implementation support, product training, and in the case of small-to-medium size service engagements, project management oversight. Our implementation service offerings are designed and offered to ensure that new customers have successful implementations and recognize the value in their investments.

 

This role will need to be filled by a resource that is comfortable living in the Customer’s realm,  working with multiple clients and their concerns, providing recommendations, as well as building a partnership with cross-functional groups throughout Carbon Black. A strong desire for success and a positive demeanor is essential to this job. The ideal candidate will have a strong understanding of the service-oriented nature of this position, knowledge of security technologies and best practices, and proficiency in Windows and IT technologies. The Technical Services Consultant will also support the efforts to refine and improve our implementation practices.

 

What You’ll Do

 

  • Work independently as a Technical Services Consultant to fully deploy Carbon Black software at customer sites

  • Collect and document technical requirements from customers and configure the Carbon Black software to work within the capabilities of the application for those requirements. Review the configuration decisions that are available to customers and provide expertise and guidance on best practices.

  • Provide in-depth onsite and remote technical guidance to new Carbon Black customers to ensure a successful implementation

  • For small and medium engagements, perform project management functions including, but not limited to, project planning and definition, project scheduling, tracking status, and project completion reporting

  • Responsible for best practices material development and maintenance in concert with Carbon Black product releases

  • Work collaboratively in a cross-functional team including Engineering, Product Management, Partner Operations, Professional Services, and Sales

  • Approximately 50% travel to customer and Carbon Black facilities

 

What You’ll Bring

 

  • U.S. Citizenship, existing or future SECRET level clearance

  • 2+ years of experience in enterprise application security solutions

  • 5+ years of field consulting experience, preferably implementing security software products

  • Proven ability to work remotely and independently to deliver customer solutions and stay current with CB product announcements, releases and processes

  • Knowledge of enterprise IT infrastructures and configuration

  • Excellent oral and written communication skills

  • Possess the drive to succeed and to participate in the growth of an exciting, fast-paced company

  • Security industry experience and/or CompTIA Security+ Certification (or similar)

 

Technical Skills:

 

  • Experience with multiple operating systems (Windows, Linux, Mac)

  • Experience with scripting languages (Python & PowerShell preferred), interacting with API’s, and creating automation

  • Experience in related technologies such as patch management, configuration management, SIEM, auditing/compliance, forensics or incident response

  • Understanding of Security Policy, including Certificate Management, firewalls, proxies, Active Directory, GPOs, policy and process management, and more