Startup Careers

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Fleet Service Technician at Bossa Nova Robotics
Pittsburgh, PA, US

Bossa Nova is the leading provider of real-time, on-shelf product data for the global retail industry. Our robots navigate the busy retail ecosystem, collecting a wealth of data that allows retailers to improve product availability, streamline operations, and create a better shopping experience. Our multidisciplinary team of robotics, artificial intelligence, and big data scientists has solved the challenges to deploy fully autonomous retail service robots and deliver actionable data in real-time.

Bossa Nova’s robots are currently deployed in 50 stores across the United States, making it the largest deployment of this kind of technology anywhere in the world.  

As a Fleet Service Technician with Bossa Nova you will be tasked with ensuring the ability of our robotic systems to complete daily operations. Your responsibilities will include traveling to stores in your service area to troubleshoot and repair robots.  Logical troubleshooting experience will be critical in this role. You will need to have good people and analytical skills in order to quickly communicate both issues and insights with Engineering and Operations teams. You must become familiar with the product, strategy, and the customer's business in order to communicate effectively. Must be willing to travel on a semi-regular basis to observe and report back to the team on robot activities as well as perform required repairs.

Responsibilities

  • Extensive travel, including some international, is anticipated (30% to 50%)
  • Provide primary post-sales in-field technical support for assigned service area
  • Provide in-field support and training to Regional Service Technicians
  • Perform upgrades, retrofits, and scheduled maintenance in assigned service area
  • Answer questions, perform demonstrations, and explain best use of the product as required
  • Gather product failure data, deficiencies, and desired updates
  • Support failure review and corrective action implementation
  • Communicate deficiencies, desired updates, and configuration change requests of product
  • Develop and review Operation, Technical, and Maintenance Manuals
  • Develop and review Training Materials

Education and Experience

  • High School Diploma or equivalent
  • Valid driver’s license with clean driving record
  • 2+ years related experience (military training and/or trade school experience accepted)
  • Ability to stand for up to 8 hours and walk 4 miles in the course of a day
  • Ability to lift 50 pounds up to 4 feet high
  • Demonstrated computer skills including specialized software and advanced operating system skills
  • Familiarity with issue tracking and ticketing systems
  • Ability to learn quickly

We offer a comprehensive benefits package including medical, dental, vision, PTO days, 10 company holidays, a 401(k) plan, and education assistance. 

Bossa Nova Robotics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bossa Nova abides by applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.