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System Engineer, EMEA at Kaltura
London, GB

DESCRIPTION

Kaltura’s mission is to power any video experience. A recognized leader in the OTT TV (Over-the-top TV), OVP (Online Video Platform), EVP (Education Video Platform) and EVP (Enterprise Video Platform) markets.

Kaltura has emerged as the fastest growing video platform, and as the one with the widest use-case and appeal. Kaltura is deployed globally in thousands of enterprises, media companies, service providers and educational institutions and engages hundreds of millions of viewers at home, in work, and at school. The company is committed to its core values of openness, flexibility, and collaboration, and is the initiator and backer of the world's leading open-source video-management project, which is home to more than 150,000 community members.

Our customers include major service providers and media companies such as Vodafone, HBO, and Warner Bros., leading enterprises such as MetLife, Philips, SAP, Bank of America, and hundreds of global educational institutions, including Harvard, Columbia, NYU and the University of Michigan. 

We like to think of ourselves as a cool, fun and talented group of professionals looking to develop, market and distribute cutting-edge technology that is open source and available to all.

Kaltura is a fast-paced environment where standards are high and initiative is always encouraged. We currently have approx. 500 employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv, and we are growing rapidly including positions all over the world in more locations.

REQUIREMENTS

As a System Engineer in Kaltura’s Professional Services, you will deploy video infrastructure and applications to meet the business goals of some of Kaltura’s largest and most sophisticated clients. You will be responsible for maintaining, tuning, and supporting large-scale video management and video delivery solutions that are hosted in our clients’ private environments (including public cloud, private cloud, or data centers). You will work closely with other System Engineers, as well as with Project Managers, to deploy and tune new environments and infrastructure. This is a client-facing role that requires strong interpersonal skills. You will often act as a trusted advisor to clients’ business stakeholders and have a tangible impact on their business operations and overall success.

A successful engineer at Kaltura is a technologist who possesses a balance of technical depth, creative problem-solving ability, and strong interpersonal skills. You must bring a strong understanding of Linux system administration, modern DevOps tools and practices (e.g. Ansible, CloudFormation) and a self-determined attitude. You will learn Kaltura’s wide-ranging video platform and product suite, and master cutting edge video use cases such as low-latency live streaming, 4K video delivery over the internet, and modern video player technologies (e.g. HLS, MPEG-DASH, etc.) 

This role is open to remote candidates worldwide, as well as in Kaltura’s major regional offices (New York, London, Tel Aviv). Some business travel is required (less than 10% of the time).

Job Responsibilities

  • Work directly with client’s IT or engineering departments to solve complex technical issues and rectify environment problems.
  • Diagnose, evaluate, and tune deployments that are found to perform out-of-specification.
  • Upgrade client environments, including installing new software infrastructure and deploying new Kaltura applications.
  • Work closely with other System Engineering team members to improve deployment tools and processes.
  • Assist Kaltura’s Customer Care team in reviewing incoming support cases from flagship clients.
  • Collaborate with members of our R&D and core platform teams to improve Kaltura’s platform based on real-world use cases.

Minimum Qualifications

  • Hands-on experience with automation tools like Ansible, Chef, or Puppet.
  • Expertise in Linux system administration (command line).
  • Past experience deploying and managing medium- or large-scale web application stacks.
  • Strong interpersonal skills and are comfortable interacting with technical client representatives.
  • Self-starter who is comfortable engaging others for assistance and information, and managing a prioritized work queue.
  • Can comfortably converse and communicate in English. German would be an advantage
  • Location: Ideally Germany, London (the Netherlands or other remote locations in EMEA could work as well)

Advantages

  • Deep familiarity with Red Hat Enterprise Linux.
  • Have used orchestration tools such as Docker, Kubernetes, or Rancher.
  • Understanding of or experience with modern video streaming technologies (live and/or VOD).
  • Past experience deploying and managing web-based SaaS environments.
  • Security clearance and/or past experience working with defense or military enterprises.