Startup Careers

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Accounting Manager at Helpshift
San Francisco, CA, US
Helpshift is changing the way that brands provide customer service by elevating the conventional customer service channels — such as email and phone support — with a revolutionary messaging experience that is perfect for today's growing consumer base that does more on mobile phones and in their own time. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Tencent, Supercell and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.
Helpshift is growing quickly, and we’re looking for a solid Accounting Manager, ideally with SaaS experience, to help us scale across the US and Globally. You will be very hands-on and run Helpshift’s day-to-day financial operations including owning relationships with outsourced resources, while also helping to design and implement best practice processes that will allow the company to scale.
As an Accounting Manager, you will be responsible for many aspects of general ledger related activities including ensuring the proper application of US GAAP to business transactions, the financial close process, and balance sheet account reconciliations. You will also interact with our external auditors for quarterly reviews and annual audits. We are looking for someone who has excellent problem solving skills and enjoys working in a challenging and fast–paced environment to support our continued success.

About The Role

    • Leads the month-end close process, including posting all journal entries, maintaining detailed general ledger (GL) schedules, and reconciling key accounts, prepare monthly consolidation
    • Delivers insightful financial reporting, including monthly variance analysis and customer revenue reports
    • Prepares client invoices and track and manage A/R aging and collections
    • Reviews customer agreements to ensure compliance with terms and appropriate revenue recognition accounting
    • Processes vendor payments and employee expenses
    • Sets up and monitor appropriate financial and cash controls
    • Assists with tax filings and various audits
    • Evaluates and implements new and improved accounting processes and tools
    • Ad hoc financial projects as needed

About You

    • Bachelor’s Degree in Accounting, Finance or a related field
    • 5+ years experience in a senior level accounting role with a proven track record of increased responsibilities and scope
    • Very hands-on but also loves finding and building better ways to do things
    • Meticulous attention to detail, highly organized and strong analytical and Excel skills
    • Self confident team player with a positive, can-do attitude
    • Able to multi-task and work independently in a fast-paced, dynamic environment
    • International experience preferred
    • Strong working knowledge of U.S. GAAP; CPA preferred
    • SaaS, start-up and Quickbooks experience all a plus