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Enterprise Account Executive - New York at Helpshift
New York City, NY, US
Helpshift bridges the disconnect between conventional customer service channels—like email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s Bot and AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process.
 
Helpshift’s Enterprise Account Executive is a team player excited about the opportunity to join a growing startup. This individual will close new business and ensure customer success in key accounts across verticals, playing a vital role for securing our dominant position in the market.  The successful Enterprise Account Executive is focused on building consultative relationships at all levels. They must be a strategic thinker with exceptional prospecting skills, high energy and a structured solution selling process.
 

Responsibilities:

    • Identify, uncover, and develop account opportunities.
    • Become an expert on Helpshift’s products and conduct discovery calls, presentations, and demos with prospects and customers
    • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
    • Direct, manage and lead the strategy of other pursuit team members, company resources, and partners throughout the sales cycle.
    • Excellent ability to properly qualify projects to maximize an efficient sales cycle.
    • Develop and deliver custom sales presentations and demonstrations.
    • Choreograph and conduct on-site assessments of customer requirements and needs.
    • Build and leverage relationships with our Partners to ensure the successful implementation of Helpshift.
    • Exceed activity, pipeline, and revenue goals on a quarterly basis.

Requirements:

    • Min 7+ years of experience selling solutions to the enterprise with an emphasis on SaaS and B2B in a larger enterprise and fortune level environment and carrying a quota greater than $1M.
    • Successful background in complex, executive-level sales processes
    • Driving and closing multiple million dollar deals is strongly preferred
    • Must have a consistent record of quota achievement
    • Must have experience in a team sales environment, excel at team building and have a proven track record of team leadership.
    • Demonstrate excellent verbal and written communication skills.
    • A technical background and aptitude is important.
    • Strong time management, organization, and decision-making skills are critical.

Skills

    • Experience in SaaS and B2B sales
    • Proven track record to generate new business clients
    • Fantastic communication skills needed to build out your territory
    • Proven track record of meeting and exceeding sales quotas of 1M or more
    • Proven track record of solution sales