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Technical Support Agent (Sr. Data Specialist) at Nexant
Salt Lake City, UT, US

About the Job 

If you agree that climate change is one of the biggest issue facing the world today and want to be able to do something contribute to climate change mitigation, then working for Nexant’s Business Processing Technology team is for you.


The Nexant Business Processing Technology team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. We work to configure and maintain instances of Nexant’s iEnergy/DSM Central, which is used by our Data Specialists to process applications and provides a front end for consumers to apply for rebates. Additionally we support the ancillary systems that are used by the Business Processing group. We process demand side energy efficiency applications helping consumers and businesses reduce their carbon footprint. Leave work every day knowing that you, personally, have made an impact on the world.


We are seeking a technical support agent to perform a variety of reporting, software support, software configuration, and other business technology activities for the Utility Services and Rebate Processing group in our Salt Lake City, UT office.


Duties and Responsibilities 

  • Configure, support, and maintain various systems, such as Nexant’s iEnegry/DSM Central, LaserFiche, WinCATI, Qualtrics, Cisco, and other internal/ad hoc tools
  • Responsible for creating new and maintaining existing user credentials within Business Processing systems of record
  • Responsible for routine maintenance of Business Processing systems of record
  • Resource for user acceptance testing
  • Track time and tasks in Jira Service Desk and document processes in Confluence
  • Other duties as assigned. 



  • 2 years work experience in IT, technical support, data analytics, or database administration
  • Strong understanding of software systems, databases,Excel formulas, and logic
  • Demonstrated proficiency in MS Office or G Suite
  • Superior organizational, prioritization, and attention-to-detail skills are required
  • Excellent verbal and written communications skills with clients, contractors, and all levels of internal employees
  • Self-motivation and exceptional follow-through
  • Ability to work through difficult tasks in a professional manner
  • Must be able to pass a criminal and financial background screening
  • Experience with C#, VBA, or SQL are a plus.


Salary and Benefits (U.S.)

Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.


About Nexant

Nexant is a globally recognized software, consulting and services leader that provides innovative solutions to utilities, energy enterprises, chemical companies and government entities worldwide. Founded in 2000 and headquartered in San Francisco, Nexant and its 500+ employees work from 32 global offices providing deep technical expertise and regional knowledge to improve customer engagement, boost operational efficiency, reduce costs and achieve superior business results.

Nexant supports clients through four distinct business units:

  • Nexant Energy Software has developed and commercialized a number of industry-leading software platforms and applications, including Nexant iEnergy®, Nexant Grid360™, and Nexant iHedge®
  • Nexant Utility Services works with clients to drive customer energy savings, ensure cost-effective program design, implementation and management, and promote customer engagement
  • Nexant Energy & Chemicals Advisory provides strategic planning, project development, competitor analysis, market and price forecasting, and NexantThinking™, a subscription program and online product portal .
  • Nexant Government Services assists developing countries with energy sector policies, infrastructure, financing, and access to affordable electricity.


Every day, Nexant employees partner with customers to reimagine the world we live in and create a more sustainable energy tomorrow.


Nexant, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.