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Operations Manager - North America (East Coast) at Moovit
Ness Ziona, IL

Moovit (www.moovit.com) is a leading Mobility as a Service (MaaS) provider and the world’s #1 urban mobility app. Moovit simplifies your urban mobility all around the world, making getting around town via transit easier and more convenient. By combining information from public transit operators and authorities with live information from the user community, Moovit offers travelers a real-time picture, including the best route for the journey. Named Best Local App by Google in 2016, finalist for Google’s Build for Billions category in 2018 and one of Apple’s Best Apps of 2017, Moovit launched in 2012 and now has 400 million users. 

As a member of the North America team (USA & Canada), you would lead Moovit’s efforts to create the highest quality information for public transportation services. You will be responsible for providing the best data and content for our customers and to develop and engage our Mooviter Community.

Responsibilities:

  • Supporting and developing the East Coast operations in North America
  • Responsible for customer support, community engagement, and the quality of public transport information
  • Identifying, correcting and improving local transport data
  • Perform ground tests of public transportation, in order to generate reports & correct data

REQUIREMENTS

  • Native English-speaker
  • Lives in NYC-NJ area
  • Knowledge of public transport systems in large cities on the East Coast, such as NYC, Washington DC, Boston, Philadelphia, Chicago.
  • Experience in customer support
  • Knowledge of Microsoft Office (Excel & Word)

 

Preferred qualifications:

  • BA/BS degree
  • Proactive, independent and enthusiastic
  • Ability to work in a team-oriented, client-focused environment
  • Relevant experience in the consumer mobile space and knowledge of local products
  • Independent and able to execute projects with little supervision
  • Extremely high attention to detail
  • Excellent communicator with very high presentation skills
  • Loves working in a fast-paced environment and feels comfortable with a startup culture