Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Linux HelpDesk Engineer at Mirantis
Brno, CZ

Mirantis delivers open cloud infrastructure to top enterprises using OpenStackKubernetes and related open source technologies. The company is a major contributor of code to many open infrastructure projects and follows a build-operate-transfer model to deliver Mirantis Cloud Platform and cloud management services, empowering customers to take advantage of open source innovation with no vendor lock-in.

This job is open to people anywhere located in Czech Republic or Poland.You can work at our Prague or Poznan office or work from home. 

What you will do:

  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or web portal
  • Ask customers targeted questions to quickly understand the impact of the problem and clarify the customer’s concerns
  • Track and manage issues through to resolution, within agreed time limits
  • Follow standard procedures to direct unresolved issues to the next level of support personnel and appropriate internal teams (e.g. support and operations engineers, software developers)
  • Provide prompt and accurate feedback to customers
  • Raise and complex technical issues with 3rd party software and hardware vendors in a professional manner
  • Refer to the internal database or external resources to provide information on Mirantis products or services
  • Prioritize and manage several open issues at one time
  • Follow-up and update customer status and information, ensure Customer’s systems are fully functional after resolution
  • Record events and problems and their resolution in logs
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures

Your profile:

  • Experience as a help desk technician or other customer support and service role
  • Tech savvy with working knowledge of office automation products
  • Hands-on experience with Linux environments
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to absorb large amounts of information in the fast-paced rapidly changing environment and apply this knowledge in practical situations
  • Ability to provide step-by-step technical help, both written and verbal
  • Excellent problem-solving and communication skills
  • Familiarity with a conferencing solution
  • Customer-oriented and cool-tempered
  • Very good English language skills

Highly desired:

  • Availability for day/evening/night and weekend shifts
  • Understanding of networking concepts and protocols

We offer:

  • High-energy atmosphere of a young company
  • Collaborate with exceptionally passionate, talented and engaging colleagues
  • First-hand experience in supporting and operating large scale, innovative systems for mission-critical use by large enterprise companies
  • Opportunity for career growth in IT space
  • Competitive salary plus bonus for night-shifts schedule
  • Benefit package
  • Lots of freedom for creativity and personal growth