Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Customer Success Team Lead at CGTrader
Vilnius, LT

CGTrader is going through a period of rapid growth and expansion, and we are looking for a capable Customer Success Team Lead to join us and provide a leading role in our Customer Success (Support) team to ensure continued excellence in solving any issues that our users face. You would be joining a hustling and bustling company at a moment when growth is really picking up, and situations develop quickly. You would be the point of communication for our users, ensuring that queries are resolved in a timely, professional manner, as well as developing the team of Customer Success specialists and working on strategic improvements to the whole Customer Success operation.

Responsibilities

  • Lead the Customer Success team - provide advice and training, be their point of contact for various questions
  • Be the mediator in challenging situations between our clients
  • Contribute to the financial growth of the company by upselling and helping our customers to succeed
  • Contribute to the constant platform and UI/UX improvements
  • Improve and moderate the fascinating base of our models from fraud, thefts or violence
  • Develop the Customer Success department strategically with fresh ideas on how to improve
  • Take care of some of our support tickets as well :)

Who you are

  • You are a people person, who likes to communicate and solve problems
  • You are fluent in business English
  • You have some experience in leading a team and developing them
  • You have an eye for details and love to put the dots on “i”
  • You are solution oriented and are not afraid to make decisions
  • You can multitask and handle a diverse environment
  • You already have experience in working with clients
  • You might have already worked in e-commerce and understand the fast-paced nature of the business
  • You have interest in 3D and computer graphics and are eager to dig into technical details of that (having prior knowledge is a huge plus, but not necessary)
  • You are a Team Lead that is looking for further growth opportunities in a fast-paced environment, not afraid to come up with new ideas and take on the responsibility

What we offer

  • Competitive salary
  • Flexible working hours with opportunities to work remotely
  • Support towards constant learning and professional development
  • Chance to work in a global, data-driven company
  • Opportunity to be a part of a dynamic and fast paced startup business
  • Opportunity to deepen your knowledge in e-commerce
  • Opportunity to learn about 3D and computer graphics from the experts
  • Great atmosphere and inspiring colleagues
  • Possibility to work with clients from around the world including top companies like Microsoft, Autodesk, Adobe and others.
  • An always expanding career and development opportunities in a fast-paced start-up
  • Work in THE tech-hub of Vilnius - Vilnius Tech Park, and a park (literally) just outside the office
  • Regular small and big team-building activities
  • Animal friendly office space :)

Sounds like something you'd enjoy? Well then what are you waiting for, send your CV over to our careers email!