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Technical Architect at DocuSign
London, GB

As a highly visible and customer-facing position, the Technical Architect works with an exceptional professional services organization, including Implementation Managers, product owners, process analysts and other solution engineers. Our clients trust the Solution Engineer to assist in the delivery of SpringCM as a fully functional, high-value document management solution in a timely and cost-effective manner.

The candidate should be someone with experience in technical roles who is passionate about learning new technologies and who brings with them a diverse background and broad skillset including UI/front end development, middle tier application development, backend database – SQL/stored procedures, platform/3rd party integration using SOAP/REST APIs.

Responsibilities:

  • Establishes and implements standards, procedures, testing protocols, quality assurance processes, and seeks ways to automate repetitive, predictable configuration processes.
  • Provides remote (occasionally onsite) technical consulting with the company’s products and solutions to ensure customers are able to successfully deploy into production, to include planning, design, development, integration, testing and documentation of document-centric business process management technology implementations. Customer success and satisfaction will be a key measure of success
  • Communicates and collaborates with customers, partners and team members to understand business needs and provides tailored solutions or design/architecture to meet their specific requirements
  • Configures and develops custom code using .NET, C#, SQL, Javascript, JQuery technologies that allows the product to meet the business needs of the customer
  • Works and develops in third party platform technologies like Salesforce.com
  • Implements end-to-end complex solutions using all elements/aspects of the SpringCM platform including workflow, eforms, and other in-browser configuration options
  • Maintains ongoing documentation of consulting activities and delivers complete and comprehensive end-of-engagement reporting
  • Contributes to a library of internal and customer-facing technical content- blogs, knowledge articles, technical documentation, code samples
  • Interfaces with customers and partners on general and specific issues and involving other experts as necessary
  • Works with existing SpringCM customers on their implementations on understanding, supporting, and extending their solutions

Requirements:

  • Software development and design experience
  • Software consulting experience
  • Project management experience
  • Proficiency in a variety of programming languages, including C#, Java, HTML, CSS, javascript, jQuery, SQL and Web services (REST/SOAP) development and integration
  • Proficiency in developing solutions on Saleforce.com (Apex/Visual Force/Apex Triggers/SOQL)
  • In depth understanding of document/content management and/or workflow systems and their application to business process improvement
  • Experience implementing workflow/BPM software (e.g. Lombardi, K2, Skelta) a big plus
  • Knowledge of SSO/LDAP is an advantage
  • Demonstrated ability to develop and deploy software solutions that meet customer requirements
  • Ability to make formal and informal presentations to technical and non-technical staff
  • Strong verbal, written and interpersonal communication skills and the ability to communicate effectively with individuals at all levels of the organization
  • Must be able to work independently or as a part of a team and must be self-motivated
  • Must be willing to travel occasionally
  • Must demonstrate a high degree of personal and professional integrity

Are you up for the challenge?

Customer Success & Support @ DocuSign

At DocuSign, we measure our success by our customers’ success. We collaborate with our customers to help them leverage their use of our products for maximum impact. Our global Customer Success and Support team provides consulting services and technical support on-site and over the phone. We ensure that all our customers are satisfied, and are DocuAdvocates. You are the eyes and ears of our company and provide insightful customer feedback to the rest of the organization so we can improve the user experience and make it one that consistently exceeds expectations.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.