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Slack/Collaboration Tools Engineer at DocuSign
London, GB

We’re looking for a Slack Engineer with expertise in Collaboration and Communication tools to help with the deployment and management of Slack, Box and other collaboration tools, enabling performance and productivity improvement across the organization, acting as a proactive team player with innovative ideas to inspire internal users loyalty and adoption

This person is expected to have experience with collaboration, communication and meeting tools like WebEx, Slack, Jabber, Teams and Hipchat. Document collaboration tools like Box, Google Drive, OneDrive experience is also preferred.

This position is an Individual Contributor and reports to the IT Technology Director.

Responsibilities

  • Provide support to collaboration applications and bots for third-party enterprise systems using best of breed languages, frameworks and tools.
  • Support and maintain enterprise collaboration tools to help the overall productivity of the internal employees.
  • Write scalable tests, release plans and end-user documentation to support our fast-growing organization
  • Collaborate with cross-functional teams to gather requirements
  • Act as a user collaboration experience advocate, with the ability to navigate in all user experience aspects, covering not only the application support but providing training, education and documentation of the tools to improve the company adoption.
  • Come up with new ways for the teams to collaborate and be more productive, ongoing thing to bring more tools to enable a collaboration and performance improvement.
  • Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.

Basic Qualifications

  • Experience implementing Slack
  • Bachelor's degree in computer science or related technical field, or equivalent years of industry experience
  • Relevant experience with a focus on end user experience, performance, scalability and security
  • Experience in working and collaborating with diverse teams in a dynamic, rapid growth environment using Scrum or Kanban successfully
  • Excellent written and verbal communication skills —you effortlessly translate complex technical concepts for a non-technical audience 

Preferred Qualifications

  • Experience with one of the programming languages: PHP/Hack, Ruby, Python, Node JS, Go, etc
  • Strong computer science fundamentals: algorithms, data structures, distributed systems, and information retrieval
  • Familiar with web platform technologies: REST APIs, GraphQL, OAuth, HTTP, Nginx
  • Experience with Workato, Mulesoft or other integration platforms

 Are you up for the challenge?

IT, InfoSecurity & Business Operations @DocuSign

We are in the business of trust and reliability. We create, maintain and operate scalable IT & InfoSecurity solutions that deliver an exceptional experience for our customers – both internal and external -- who trust and rely on us. We are creating an infrastructure that scales and supports DocuSign’s ambitious vision. That requires a smart, highly collaborative team who can identify and investigate new technologies to continue to deliver and scale globally and securely.

 About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.